Customer Service Assistant

Rolanda L. Brady

**** ********* *****, *******, **, 39211

708-***-***********.*******.*******@*****.***

Professional Summary

To obtain a challenging long term position utilizing my exceptional administrative, paralegal & customer service skills and experience in the legal & healthcare fields.

Experience

Foreman Perry Watkins Kruse & Tardy 05/2012-Present

Paralegal Assistant

Review and analyze case management database and master trial calendar with trial dates and case status updates from local counsel

Analyze plaintiff discovery responses, medical records, death certificates and case status reports for purposes of obtaining exposure information to utilize in high risk case summary

Draft summaries

Capital Staffing (Apartment Complex) 03/2012-05/2012

Leasing Agent

Responsibilities

Showed & leased apartments to prospective residents; completed lease agreements & collected rental deposits & monthly rental payments.

Responsible for all front office operations including answering phones, setting appointments for viewing apartments, yearly renewals & maintaining all resident & property files.

Capital Staffing (The Grove Apartments) 09/2011-11/2011

Leasing Agent

Responsibilities

Showed & leased apartments to prospective residents; completed lease agreements & collected rental deposits & monthly rental payments.

Responsible for all front office operations including answering phones, setting appointments for viewing apartments, yearly renewals & maintaining all resident & property files.

Aerotek, Inc. (CNI) 03/2011-09/2011

Contract Analyst II

Responsibilities

Reviewed legal documents & business agreements to draw conclusions on Medicaid & Medicare patient’s compensation.

Documented findings & prepared final reports on each case.

Accredo/Medco Health Group 2008-2010

Client Care Coordinator-Pharmacy

Responsibilities

Contacted & entered customers to determine their pharmaceutical/ancillary supply needs and coordinated timely delivery.

Handled escalated issues: to include follow-up & documentation of patient complaints, coordination of emergency shipments, packaging tracking & rerouting, coordination of dose increase shipments, supply order balancing and reporting of adverse events per manufacture & FDA guidelines.

CVS Pharmacy 2007-2008

Pharmacy Technician

Responsibilities

Assisted pharmacists with dispensing medications, restocking medications, prescription intake & patient insurance. Communicated with patients about their insurance, co-payments & ran the cash register.

LaSalle National Bank 2004-2006

Litigation Assistant/Estate Paralegal-Trust (Land)Division

Responsibilities

Interviewed clients to gather and record financial information; drafted wills & trusts; prepared response to citations, subpoenas, mechanics liens, take notices, disclosures, city & non-city summons and complaints, affidavits & protective orders. Researched property.

Interacted with attorneys on resolving issues and assisting in court.

Landata, Inc. 1998-2004

Real Estate Paralegal

Responsibilities

Prepared, negotiated, drafted and reviewed loan & closing documents, researched documents by legal description, address & property identification number and title insurance, UCC title/lien.

Court filings, record research.

Maintain client database; constant customer & attorney contact.

Education

Robert Morris University 2001-2004

Bachelor of Business Management Associate of Applied Science Major: Paralegal

Presidents Honor Roll GPA 3.7

Skills

Microsoft Word, Excel, Power Point, type 40 wpm, Internet, Quatro Pro, Westlaw, Premise & Lexis-Nexis.

Certificates

Effective Communication/Handling People with Diplomacy & Tact, Good Documentation Practices & HIPAA Privacy Rules.

References Available Upon Request

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