Customer Service Assistant
Resume:
H E A T H E R • C • H U G H E S
Winter Springs, FL 32708
**************@*****.***
J O B • E X P E R I E N C E
Administrative Asst/Customer Service • Connections Academy/FLVSFT, Orlando, FL 2011-Current
o Answering phones and email, receiving visitors, assisting the principal and teachers with administrative tasks, filing, entering data into the learning management system, generating reports, scheduling appointments, processing and maintaining student cumulative records, purchasing supplies, daily mass mailings utilizing the mail merge feature in MS Word. (Online K-12 school.)
Paralegal Internship • Morgan and Morgan, PA, Orlando FL Spring 2010
o Worked alongside Attorney David Rickey performing routine paralegal duties such as research and filings. Also attended and assisted with client interviews, depositions, and mediations.
Data Analyst/Administrative Asst • Howard Phillips Center for Children & Families 2004 to 2010
o Research, compile, and report on center-wide statistics, productivity, and area of need for a non-profit; project evaluation. Utilization of Microsoft Access to build and maintain databases, build and run queries, and pull and prepare monthly and annual reports for the agency’s Grantors. Timekeeper for home department using Kronos timekeeping software. Billing and expense reports for department. Maintenance of clinical licensing for all sites. Office management. Purchasing of medical and office supplies. Planning and implementation of community events, including training and managing the Teen Xpress Peer Program. Creation of Powerpoint visuals, graphs and charts for presentations and trainings. Heavy internet research. Customer Service. Travel arrangements. Member of the CTE “Commitment to Excellence” Committee which sets the example for employee morale. (Part of Orlando Health/Arnold Palmer Children’s Hospital)
Departments served: Foster Care Department (2004-2006), Evaluation and Research (2005-2006), and Teen Xpress (2006-2010)
Personal Assistant/Executive Assistant • Silent Planet, Winter Park, FL 2001 to 2004
o Personal Assistant to upper-level management (CEO), travel arrangements, coordinated conferences, set up and maintained project files, maintained client records, ensured projects were running within contracted deadlines, created presentations for meetings and conferences, assisted in the design and creation of the company website, trained new employees on company policies and procedures. Office management, coordination, and maintenance. Purchasing of supplies.
Executive Assistant • Reynold, Smith and Hill, Inc., Jacksonville, FL 1999 to 2001
o Assistant to upper-level management and five engineers, performed project management, ensured projects were running within deadlines, travel arrangements, meeting arrangements, creation of presentations, correspondence, timekeeper for the electrical engineering department, responsible for the filing and tracking of time sensitive documents, switchboard duties on a rotating schedule.
Executive Assistant • Smith, McCrary Architects, Jacksonville, FL 1997 to 2000
o Assistant to upper-level management (Principals) and several engineers, performed routine office duties including answering phones, filing, correspondence, meeting arrangements, travel arrangements, archiving, Also responsible for typing and formatting of design specifications and document design and production.
E D U C A T I O N
Valencia State College, Orlando, FL 2008/2009
o AS in Paralegal Studies, ABA Approved Program
o Graduation Date: May 2009
o President’s List
o AA, General Studies Current
o Graduation Date: June 2012
o President’s List
S P E C I A L • S K I L L S
Strong proficiency with Microsoft Office Suite, Sharepoint, UltiPro, and web-based applications
Solid internet research and investigation skills
Detail oriented with a strong adherence to deadlines and budgets
Meticulous time-management and organizational skills
Ability to multi-task in a fast paced environment
Good interpersonal skills and attention to detail
Customer service focused
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