Customer Service Sales

Kevin Bartlett

*** ***** ******* ******, *******, NY 11510 516-***-****

*****.**********@*****.***

Objective: To obtain a position that allows me to apply my accumulated knowledge, experience, skills, and customer service abilities to work for your hotel.

Professional Experience

American Business Media (Events Coordinator) New York, NY 10/10- 06/12

Reported directly to the Director and Vice President of Events

Was responsible for the set up and execution of events from start to finish involving all details dealing with contracts, food and beverage, A/V, speakers, attendees, and wrap up of the event.

Worked with the event team, assisting in the execution and preparation of events and conferences.

Worked with vendors to ensure that each and every detail needed to carry out a successful event are achieved and delivered.

Worked with clients leading up to the event making sure all needs before, during and after the event are carried out. The next segment included providing clients with advanced registrations and forms for the upcoming events, providing an itinerary for the day, and obtaining receipts from the event.

Set up web pages for all events. Provided pertinent information regarding the agenda, pricing and registration fees.

Was responsible for all printed materials for events and meetings.

I was responsible for the internship program. The internship program places interns in various companies in the B-to-B media industry.

Was responsible for overseeing applicants and applications submitted by college students interested in securing a college scholarship provided by ABM at Colleges and Universities across the country.

Parent Media Inc. (Social Media Intern) Lynbrook, NY 08/10-10/10

Worked with social media such as Twitter, Facebook, and LinkedIn, to garner more attention to the firm.

Disseminated news stories and documents of PMI ‘s current successes and future plans for growth to media outlets.

Monitored ROI on web activity

Hilton Garden Inn (Guest Service Agent) Westbury, NY 08/09- 10/10

Responsible for Marketing and Sales department.

Responsible for providing corporate accounts with meeting needs.

Responsible for providing an accurate and concise billing supplying all receipts and affidavits for the client to submit to the accounting department.

Frost & Sullivan (Event Operations Intern) Rockville Centre, NY 11/09- 04/10

Responsible for planning national and international conferences.

Responsible for the logistics and site layouts for various events.

Assisted in creating positive and informative brochures and agendas for national and international events.

Assisted in the development registration websites for national and international events

Secured and maintained contacts for future global and national conferences..

Created a strong yet flexible list of contacts for events throughout the country.

Education

Marist College-Poughkeepsie, NY (2005-2009)

BA in Communications with a concentration in Public Relations and Radio/TV/Film

Minor in business and marketing

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