Customer Service Sales
Resume:
AMANDA CORDLE
**** ***** **** ****** **********, Ca 93555 760-***-**** ******.******.***@****.***
Office Manager
Experienced administrative professional who possesses a Secret Security Clearance; with an in-depth knowledge of naval office procedures, customer service relations, and Microsoft Office Suite as well as other Naval and Marine Corps computer based programs.
Key Skills
Naval Office Management
Maintain Secret Security Clearance
Staff Development & Training
DoD Directives
Customer Relations Report & Document Preparation
Spreadsheet & Database Creation
Budget Management
Bookkeeping & Payroll
Employee Training Records Management
Meeting & Event Planning
Inventory Management
Naval Instructions and SOPs
Knowledge of DoD Websites
Experience
Office Manager Explosives Safety Office January 2011 - Current
• Created a Microsoft Access database for the management of over 1800 Explosive Safety Site Approvals, making information retrieval more effective for the Explosive Safety team which improved the timeliness of responses to customer requests.
• Effectively manage over 1800 hard copy files of the Explosive Safety Site Approvals.
• Update and maintain IDAP (Inspection Database Assistant Program) which is a government website used to track the Explosive Safety Inspections and tasks performed by the Explosives Safety Team.
• Write, edit, format, and route all naval correspondence including but not limited to instructions, letters, directives, and standard operating procedures using Microsoft Word in accordance with SECNAVINST 5216.5 Department of the Navy Correspondence Manual.
• Accurately input work schedules, leave requests, and work times for Safety Office employees, into SLCADA the government time keeping system.
• Reorganized all correspondence and filed according to SSIC numbers bringing the office into compliance with naval office standards.
• Work cooperatively with the Explosive Safety Officer, Explosive Safety Policy Board, and command leadership to carry out the commands mission, goals, and objectives.
• Organize and coordinate office functions, activities, and communications to assure efficient and effective office operations; maintain office supplies, copiers, and other services for the Safety Office; and secure meeting facilities and food when required.
• Answer all incoming phone calls and assist customers walking in and provide accurate pertinent information regarding rules, regulations, laws, and policies.
• Coordinate all travel arrangements using DTS (Defense Travel System) for all Explosive Safety employees.
Administrative Assistant/DTS clerk National Technologies Inc. October 2009 – January 2011
• Assist Navy, Marine, and DoD personnel with (DTS) Defense Travel System website.
• Met with department heads to prepare a quarterly budget for all command travel and submitted the request to CNIC; once approved inputted the funds into the Defense Travel Systems website.
• Updated ITEMPO the government website used to track all Navy service member’s travel and deployments.
• Reviewed all travel authorizations and vouchers for accuracy and routed them through the proper chain of command.
• Organized six command detachments to include both conus and oconus travel for up to 360 Navy and Marine personnel.
• Expert in the use of NAVFIT 98; the governments program for creating fitness reports and evaluations for all service members.
• Created SITREPS (Situation Reports) using NREMS any time there was an incident involving a service member.
• Wrote, created, edited and routed all naval correspondence IAW the Naval Correspondence Manual.
• Created a daily muster report for the entire command.
• Created weekly training using Microsoft PowerPoint for office personnel to assure that all employees understood the requirements of their positions.
• Created and maintained several trackers and databases for the tracking of such things as government credit cards, page 13 signatures, personnel check ins and check outs, ITEMPO, and workload data using Microsoft Excel.
Mater Certified Sales Consultant Jim Charlon Ford Inc.
November 2005 – October 2009
• Effectively managed a customer base of over 350 clientele.
• Developed effective communication skills by assisting a very diverse population of customers.
• Consistently held the position as one of the dealerships top-ranking salespeople each month.
• Maximized sales by regularly connecting with well-established clients and building rapport with prospective customers.
• Utilize a client-centric approach to assess client needs and demonstrate how products features, functions, and benefits meet client needs.
• Ensure optimal experience for each client from initial meeting through final delivery to assure customer loyalty.
• Achieved Master Certification after only six months of being employed with the company.
• Advised customers regarding payment options and other loans, leasing, and banking terms.
• Negotiated delivery and price variations.
• Able to observe deadlines and determination to reach sales targets.
• Assisted in organizing several successful off-site sales by creating advertisements, securing the location, and obtaining public participation.
Training/Education
Course/Institution Category Date
• Cerro Coso Community College 2001 - 2002
• HERO & ORM Courses 08 May 2011
• Basics of Explosive Safety 09 Jun 2011
• Firing Officer Course 28 Apr 2011
• DoD Information Assurance 01 Dec 2010
• General Ergonomic Awareness 07 may 2010
• DTS (Basics) 28 Apr 2010
• DTA (Overview) 23 Jun 2010
• DTA Maintenance Tool: Groups 23 Jun 2010
• Constructed Travel 26 May 2010
• Endorsements to Standard Naval Letter 03 Dec 2010
• Directives Maintenance 25 May 2010
• Administrative Office Operations 23 Jun 2010
• Evaluation and Fitness Reports 27 Oct 2010
• DON Records Management: Basics 23 Jun 2010
• DON Records Management: Advanced 23 Jun 2010
• Preparing a Standard Naval Letter 23 Jun 2010
• Lean Six Sigma White Belt Course 22 Nov 2010
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