Experianced Asst. Manager Operation

CURRICULAM VITAE

(Private and confidential)

MUHAMMAD USMAN ASLAM

D.O.B: 24/06/1977

**** * ******** **. *****, IL 60714

Mobile: 224-***-****

Home: 847-***-****

Email: **********@*****.***

Objective: To excel in the field of marketing/merchandising and customer services.

Professional Experience:

September 2006-October 2007 DTC (DWP Group)

DWP is an IT solution providing company, DTC is PSG printing facility where Cellular company’s invoices being printed.

As an Asst. Manager Operations following were the responsibilities:

Ø Process designing and implementation.

Ø Process flow control.

Ø Reporting.

Ø Arrangements of staff training programs.

October 2004-Februaray 2006 Boots the Chemist (London)

One of the biggest retail chains in U.K/Ireland consists of more than 1,600 stores, over 50,000 product ranges.

As a Team Manager Operations following were the responsibilities and achievements:

Ø Store operations and reporting to store manager.

Ø Customer complaints handling and customer servicing.

Ø Arrangements of staff training programs.

Ø Re-merchandising and rebuilds of the store.

Ø In six months promoted as a Team Manager Operations.

March 2003 – February 2004 Us Apparel & Textiles and Us Home Textiles

Joined the above organization as a Management Trainee (Asst. Merchandiser) in its Vendor Marketing Division.Woolworths, BHS, George, Mackays, River Island and Tesco are amongst the major customers in UK.

Following were the responsibilities assigned:

Ø Co-ordination with UK based customers for their specific requirements to develop new products.

Ø Co-ordination with UK and Europe based customers to discuss matters related to their orders and communicating with production department for successful execution of orders.

Ø Looking after all the merchandising issues while dealing directly with buyers of big chains in UK.

October 2002 – March 2003 Vantage Printers

A printing and design house that is specialized in home textile packaging, annual reports, brochures and company profiles.

As a Sales Executive, following are the responsibilities assigned and targets achieved successfully:

Ø Engaged in client servicing to cater their requirements and provide the services at their doorstep.

Ø Marketing of company’s products such as annual reports, brochure and company profiles.

Ø Costing and planning of orders.

Summary of skills

Ø Five years experience in Merchandising, Marketing/Sales, Customer Relationship and Office Management.

Ø Dealt with Buyers/Merchandisers of some big garment chain store in Europe.

Ø Highly enthusiastic, organised, team player, target as well as result oriented.

Ø Excellent, time management, customer services, communication and interpersonal skills.

Ø Proficient in Windows Office applications, Microsoft Word, Excel.

Educational Background

2004 – 2005 Diploma in Business Administration College of Applied Sciences

London, United Kingdom.

2000 – 2002 Masters in Public Administration University of the Punjab

(Majors in Marketing) Lahore.

Hobbies: Web surfing and touring.

Reference: Will be furnished upon request.

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