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Manager Customer Service

Location:
Lake Placid, NY, 12946
Salary:
60000
Posted:
August 15, 2012

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Resume:

RONALD W. BRENNER

** ********** ****

Lake Placid, NY 12946

H 518-***-****

Cell 518-***-****

p1gcwv@r.postjobfree.com

OBJECTIVE:

Seek a challenging position in auditing, corporate accounting/finance, hospitality or medical industry which will build upon more than twenty years of experience.

BUSINESS EXPERIENCE:

2009-2012 PER DIEM EMPLOYMENT (presently working at the following):

LAKE PLACID VOLUNTEER AMBULANCE SERVICE, Lake Placid, New York – Emergency Medical

Technician/Driver

ELIZABETHTOWN COMMUNITY HOSPITAL, Elizabethtown, New York – Emergency Room Technician

OLYMPIC REGIONAL DEVELOPMENT AUTHORITY – Lake Placid, New York – Emergency Medical Services

at Olympic Center (Lake Placid) and Whiteface Mountain (Wilmington, New York)

2002-2009 ALPINE VIEW PROPERTIES (dba Econo Lodge & Carriage House), Lake Placid, New York

General Manager

• Responsible for the daily operations for two lodging properties with 81 rooms in total.

• Hired, trained and supervised a staff of approximately fifteen individuals. Observed and monitored employees’

performance to verify that company rules and procedure were being adhered to.

• Negotiated and contracted group sales for the properties.

• Coordinated front office duties and dealt with guests/potential guests in order to maintain the highest standards of

operation and quality of services and facilities for the hotel.

• Inspected properties for cleanliness and appearance.

• Purchased supplies/services from outside vendors.

2001-2002 METROMEDIA COMPANY, Secaucus, New Jersey (dept. eliminated)

Senior Auditor

• Performed operational and financial audits domestically and internationally for all subsidiaries of the Company.

• Prepared audit reports for presentation to senior management.

2000-2001 MARKS, PANETH & SHRON, LLP., New York, New York

Supervisor of Lender Services

• Conducted field examinations on behalf of several financial lending institutions.

• Performed analysis testing of Cash, Inventory, Accounts Receivable, Accounts Payable, Payroll and Gross Profit.

1997-2000 TSR WIRELESS, LLC., Fort Lee, New Jersey (company closed)

Internal Audit Manager

• Established newly created Auditing Department. Hired and supervised staff of four individuals to assist in auditing

function.

• Developed operational audit programs for all departments.

• Conducted and oversaw audits of approximately 30 regional offices and 300 retail stores within the U.S.

• Formulated and reviewed all audit reports for Senior Management.

• Implemented nationwide Mystery Shopper and Customer Service programs.

• Managed relationship between TSR and independent inventory consultants.

• Performed expense report and AMEX statement audit analysis on a monthly basis.

1995-1997 CITIBANK, N.A. – NORTH AMERICA GLOBAL FINANCE/ASSET BASED FINANCE, New York, New York

Assistant Manager – Collateral Monitoring Department

• Analyzed, tracked and monitored accounts receivable, inventory and other forms of collateral to ensure proper support

of loan exposures.

• Serviced Fortune 100 customers with credit lines up to $200MM.

• Assisted account managers on all aspects of customer relationship.

• Managed loan availability of corporate clients in various industries.

R. Brenner – Page 2

1992-1995 THE CIT GROUP/COMMERCIAL SERVICES DIVISION, New York, New York

Loan Administrator

• Developed financial reports which monitored the exposure of over 700 clients with the objective of ensuring the

collectability of lending.

• Presented to senior management the extent of client exposure levels and the resulting risk to CIT.

Field Examiner

• Examined the operations of existing and prospective clients focusing on underlying collateral, financial stability and

performance trends.

• Tested gross profit margins, UCC filings, loan statements and company procedures to assess the integrity of the client.

1991-1992 PALL CORPORATION, Hauppauge, New York

Lead Auditor

• Performed financial and operational audits for the corporation, its divisions and plants and conducted year-end audits of

subsidiaries.

• Analyzed and determined the efficiency and cost effectiveness of all accounting functions.

1988-1991 CIBA-GEIGY CORPORATION, Hawthorne, New York

Internal Auditor

• Performed financial and operational audits, including statistical testing to determine the adequacy of internal controls

and administrative procedures.

• Lead auditor involved in uncovering fraudulent activity with a substantial cash loss.

EDUCATION: UNIVERSITY OF BRIDGEPORT, Bridgeport, Connecticut

Bachelor of Science degree in Accounting (May 1988)

AFFILIATIONS: New York State Licensed Agent in Life, Accident & Health Insurance

New York State Licensed Emergency Medical Technician since April 2004

REFERENCES: Available upon Request



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