Human Resources Manager

David E. Mills, MBA, PHR

**** ***** *****, ***********, ** 72712

Phone: 479-***-****, email: p15zqn@r.postjobfree.com

Experience

Wal-Mart Stores, Inc., Compensation Analyst January 2008 – September 2009

Position eliminated September 2009

Trained market human resource managers on compensation plans and field pay administration. Partnered with Divisional HR leadership, ISD, Legal, and several other home office departments in administering Divisional Compensation pay and incentive plans. Review and make decisions related to pay exceptions and adjustments. Managed all documentation related to Divisional pay and incentive plans. Supervise as many as 14 hourly Associates responsible for handling compensation related phone calls and Remedy tickets.

Wal-Mart Stores, Inc., Human Resources Sr. Instructional Designer, Wal-Mart University May 2006 – January 2008

Partnered with human resources senior management, legal department, and external vendors to define requirements for Management and Associate development initiatives including Leaders Out In Front – Assistant Manager Training, Store Manager in Training, and New Associate Academy. Lead and developed a team of four instructional designers. Interviewed subject matter experts, review and incorporate appropriate company policies and procedures, consult with various departments both internal and external to Wal-Mart University.

Innotrac Corporation, Human Resources Training and Quality Manager November 2001 – May 2006

Recruited, hired, and managed training and development and quality assurance staff. Administer benefits open enrollment process. Conduct new hire orientation. Management of all instructional design processes and quality efforts for ISO certified call center. Certified ISO internal auditor. Designed and implemented call quality policies and procedures. Designed and administered progressive coaching system for policy and procedure violations. Member of strategic advisory committee on human resource related issues.

West TeleServices, Training Manager January 2000 – November 2001

Responsibilities included hiring, developing, and managing 10 trainers and all instructional design activities. Administer $600,000 budget. Partner with Human Resources, Operations and Quality Assurance to identify training opportunities and deliver timely solutions. Conduct job analysis and determine core competencies for line supervisors and personnel. Work with client representatives to define Direct Measures of Quality (DMOQ) and design curriculum to meet those measures.

Intel Corporation, Training Program Manager January 1996 – January 2000

Responsibilities included implementation of team development strategies and coaching managers on corporate culture, change, diversity, and the process of team development and situational leadership. Administration of HRIS database training systems for 1700 employees worldwide, manage external vendors and internal training resources, and develop and conduct train-the-trainer classes for HRIS database trainers using video conferencing and other technologies. Analyze impact on various human resource functions and make recommendations for training interventions.

Education/Professional Development

MBA - Human Resources, School of Management, Syracuse University, Syracuse, NY.

MS - Instructional Design, Development, and Evaluation, School of Education, Syracuse University, Syracuse, NY.

Professional in Human Resources (PHR) certification.

Quality Improvement Associate designation from American Society for Quality.

Noteworthy professional development courses include Wal-Mart Human Resources Management, Dale Carnegie Breakthroughs for Success, Handling Difficult People, and Sexual Harassment for Managers.

Awards and Recognition

Associate of the Month, July 2007, Wal-Mart University.

“Achieving Victory Over Worry” and “Crashing Through” Awards from Dale Carnegie.

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