Administrative

Debra Roberts

***** ** ** ******, *** #***

Sunrise, FL 33351

Home: 954-***-****

*******@*****.***

Objective To obtain and secure stable and challenging position where my skills will be further developed and fully utilized.

Skills/Abilities

Computers

• Proficient in Microsoft Office (Word, Excel, Access, PowerPoint, Publisher)

• Internet Research, Outlook Express and Adobe, Softpro Enterprise, Softpro Select, Ecopy, LandTech, ATIDS, AMN, CMS, Data Trace, Debtor Discovery, USRES, Closing Site, LPS.

• Type 50 or more w.p.m

Attributes

• Skilled in Customer Service skills and telephone operations

• Excellent interpersonal skills.

• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

• Excellent Leadership and Communications skills both written and verbal.

• Professional demeanor and Very well organized.

• Ability to troubleshoot and problem solve

• Project management; the ability to plan, organize and deliver with minimal support

• Ability to maintain professional disposition in the face of adversity

• Ability to read and understand real estate contracts/purchase agreements

• Ability to read and understand all closing/lender documents including HUD-1 Settlement Statements and deeds

• Strong knowledge of title issues and problem resolution techniques

• Negotiate reduction in fees as necessary

• Strong knowledge of foreclosure process and other legal matters as it relates to real estate

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Honors/Activities

• The Dean’s List

• Presidents list

• Notary Public

Employment

REO Title Curator Gregory B. Taylor November 2010-April 2011

• Reviewing and clearing requirements on the title commitment

• Contacting Condo/Homeowners Association to obtain estoppels.

• Scheduling and coordinating code hearing and obtaining Code Reductions.

• Requesting payments from clients.

• Sending payments to Associations’ management company, utility departments.

• Obtains various documents from client, escrow/title and/or foreclosure attorney

• Correspond with all parties to clear defect in title

Curative Coordinator/REO Processor Team Lead. Watson Title Insurance (Jan 2005- Nov 2010.)

• Responsible for reviewing requirements on the title commitment, which indicate a title defect and clearing title.

• Advising client such as FNMA on title issue

• Reviews title commitments and identify title issues

• Updates AMN with Status title is on property

• Obtains various documents from client, escrow/title and/or foreclosure attorney

• Proactively communicate with and all parties to clear defect in title

REO Processor Team Lead

• Delegate team tasks as needed

• Facilitate team meetings using appropriate brainstorming, problem solving, decision making, and project planning techniques

• Manage team conflicts so that problems are resolved constructively.

• Handle all escalated issues associated with processing dept.

• Monitor phone calls

• Quality Control all files before being transferred to the closing dept.

• Supervise 8-10 staff

Technical Support The Answer Group, Ft. Lauderdale, FL (March 2004- May 2004)

• Troubleshoot Modems and email issues for Bellsouth and Comcast customers.

• Acquire, maintain, and expand knowledge of current support policies, and methods of support delivery, in order to provide accurate solutions to end users

Residential Training Coordinator, Ann Storck Center, Davie, FL (March 2002 - July 2003)

• Assisting children and adult with disabilities with activities of daily living.

• Assist residents to participate in neighborhood and community activities.

Education

American Intercontinental University, Weston, FL Graduated: June 2003

Bachelors in Business Administration 3.60 G.P.A

Related course work: Personnel Management, Business Management, Strategic Management, Business Ethics, Business Law, Macro Economics, Statistics, Marketing, and Sales. Managerial Accounting.

References and all other supporting document will be furnished upon request.

Contact this candidate