Customer Service Operator

LASHANDRA K. JACKSON

**** ***** ***** ****: 678-***-****

Lithia Springs, Georgia 30122 ************@*****.***

CAREER SUMMARY

Conscientious, results-oriented, and creative Individual Contributor, who is attentive to detail, develops improved methods and systems and easily multi-tasks. A highly successful Operations Specialist with experience in Financial Technical Support and Team Leadership within the Financial Services Field.

KEY STRENGTHS:

Highly organized, dedicated with a positive attitude.

Team player who maintains a professional manner.

Adaptable to learning systems quickly.

Excellent customer service skills.

“Go to person” for team members.

TECHNOLOGY: Internet Applications | Printer Operator | Proof Operator | 10 Key | Windows | Macintosh OS | Microsoft Office | Scanners | Modems | Printers | Networking

Professional Experience

SYNOVUS FINANCIAL CORPORATION 1997 – 2011

Operations Specialist II

Supported twelve branches

Independently worked on complex assignments.

Received, logged, batched, reviewed and distributed incoming work.

Received customer inquires via telephone or email.

Reviewed and completed all inquires in the appropriate time frame.

Verified accuracy of information, key transactions, and completed calculation to balance accounts.

Prepared, distributed and corrected documents.

Processed and adjusted customer accounts.

Shared routine and non-routine information to identify needs and provide data; contacts extended outside functional area.

Responsible for performing a variety of operational tasks among various areas and customer.

Informed and educated customers on the company and developed improvement plans in response to customer surveys.

Provided training and support to all operations specialists.

Subject Matter Expert to review all training material for current and new employees.

Sorter and Proof Operator 1997 – 2002

Managed and balanced all banking transactions.

Proofed and sorted all documents in a timely manner.

Manually encoded all incoming documents from branches.

Processed checks using IBM 3890 and Unisys NDP 2000 check sorter.

Demonstrated proficient knowledge of the company while given responsibility.

Facilitated and conducted training classes for all new employees.

EDUCATION

Information Systems /Networking, West Central Technical College, Douglasville, GA, 2000

Accounting, Alabama State University, Montgomery, AL, 1997

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