Customer Service Sales

ROSE NEWSON

**** * ***** ******

Cleveland, OH **111

************@*****.***

Home 216-***-**** Cell 440-***-****

SUMMARY

Productive and Multi-task-oriented Customer Service Representative with over 8 years of experience in a call center environment. Excellent communicator that is a quick learner and takes initiative to consistently display motivation in order to maintain customer satisfaction and contribute to company success. Experience includes:

•1 Conflict Resolution

•2 Verbal Communication

•3 Accuracy

•4 Problem Solving

•5 Customer Relations

•6 Time Utilization

•7 Listening Skills

•8 Training

ACCOMPLISHMENTS

1 Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

2 Worked with company systems such as ONBASE for handling customer account inquiries accurately providing information to ensure resolution of service complaints and increased customer satisfaction.

3 Assisted in the managing of database and verified, edited and modified members information.

PROFESSIONAL EXPERIENCE

XPRESS LOAN SERVICING, A CIT COMPANY, Cleveland OH 2006 – 2011

Student Loan Consultant

Provide quality customer service in a student loan call center environment that consist of but not limited to explaining questions resolving concerns.

4 Assist in additional projects in regards to maintenance of over $9B in federal student loans.

5 Tended receptionist area as needed.

6 Recognized for being the best representative for the month in regards to call volume in the entire call center on multiple occasions throughout my 5 year tenure.

AMERITECH PHONE COMPANY, Cleveland, OH 2000 – 2004

Senior Customer Service Rep/Trainer

Sales and Customer Service in a call center environment that included but not limited to extensive product sales and effectively handled consumer concerns.

7 Consistently ranked within top 5% of the region for sales.

8 Selected to train others how to advertise products and increase sales.

NATIONAL CITY BANK, Cleveland, OH 1998 – 2000

Customer Service rep/Trainer

Efficiently provide superior support in customer needs, answer multi phone lines, sales on referral basis.

1 Developed and maintained vendor/customer relationships vital to growth.

2 Conducted side by side training for new trainees.

EDUCATION

Paralegal, Academy of Court Reporting, Cleveland, OH

Diploma, Cedar Shoals, Athena, GA

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