Customer Service & Collections Manager

THOMAS E. BLEDSOE

**** ********** *******, ** *****

901-***-**** *********@***.***

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CAREER SUMMARY

Seasoned Credit Management professional with more than 18 years experience in credit analysis with proven expertise in:

Accounts receivable

Credit evaluation

Collections and skip tracing

Wire transfers (international/domestic)

P/L reporting

Credit report analysis

General Ledger reconciliation

International accounts

Account verification

Posting customer accounts

PROFESSIONAL EXPERIENCE

Thomas & Betts Memphis, TN 2010 to 2011

Contracted to a large Fortune 500 firm and international distributor of electrical components.

Credit Representative

Evaluate and grant credit for international and domestic accounts. Manage 1000 – 1500 accounts and maintain an average of 85-90% current. Manage collections, research disputes and handle customer problems. Through the system of GetPaid managed a portfolio $7 to $10 million. Utilize Dun & Bradstreet reports and maintain financial status of large corporations.

• Managed large corporations such as Gexpro

• Brought credit files up to date for newly formed department

• Brought new ideas into the department on improving work flow

KRAFT FOOD INGREDIENTS, Memphis, TN 1998 to 2010

A subsidiary of Kraft Foods, a Fortune 500 firm and international distributor of food ingredients.

Credit Analyst

Evaluate and approve credit for international and domestic accounts. Manage 500-1000 accounts and maintain an average of 85-90% current. Review aged receivable reports with balances of $10 to $15 million. Manage collections, research disputes and handle customer problems. Utilize Dun & Bradstreet reports and maintain financial status of large corporations.

Surpassed goal for budgeted ‘total days past due’ by 1.3 days for 2009

Exceeded 91% current rate on outstanding customer accounts receivable for October, 2009, surpassing stated goal

Accomplished a 95% current status on accounts receivable deductions for all customers

Recognized by senior management for resolving complex problems and reducing financial exposure for the corporation

Thomas E. Bledsoe 901-***-**** Page 2

W. M. BARR, Memphis, TN 1992 to 1998

A national company specializing in the production and distribution of chemical products.

Credit Manager

Reviewed credit files, made collection calls, processed credit applications and evaluated and approved credit for domestic accounts. Managed 1000 accounts. Reviewed aged receivable reports of up to $10 million. Managed collections, researched disputes and handled customer problems. Utilized Dun & Bradstreet reports and maintain financial status of client large corporations.

Promoted to Credit Manager from Credit Analyst within first two years in department, as a result of exceeding standards for performance and production

Coordinated IBM system conversions and upgrades for Credit Department from 36 to 38 and from 38 to AS400, improving departmental and company-wide efficiencies

Other Relevant Experience

Delta Beverage Group, Accounts Receivable, Memphis, TN

Merrill Lynch, Funds Processing, Memphis, TN

EDUCATION

Business Administration, University of Memphis, Memphis, TN

AFFILIATIONS

National Association of Credit Management (CFCC Chapter), Director of Education

Memphis in May, Chairman and Ambassador

Tennessee and Shelby County Jaycees, former President and Director

COMPUTER SKILLS

GETPAID

SAP

Dun & Bradstreet

PeopleSoft

Business Object

MS Word

MS Excel

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