Customer Service Assistant

William Benton

**** ********** *****

Lawrenceville GA 30044

Home :404-***-****

E *********@*****.***

OBJECTIVE

A career with a progressive organization that

Will use my education, skills, abilities and experience in

An executive capacity, where I can effectively contribute

To operations in any capacity that best matches my skills and

Experience.

SUMMARY OF KNOWLEDGE AND EXPERIENCE

• CUSTOMER SERVICE

• COMPUTER ENGINEERING COMPUTATION

• WORDPERFECT, MIRCOSOFT WORD, LOTUS NOTES,POWERPOINT AND OUTLOOK

• OPERATING SYSTEM WIN XP,WIN2000, WIN98,LOTUS NOTES

• VPN Security, DSL and Cable Connectivity

EDUCATIONAL HISTORY

• Parkview High School -Graduated 2000-2004

• Georgia Perimeter College Junior-Pre-Pharmacy 2004-2005

• University of Georgia-Graduated, Bachelors Science in Chemistry

2006-2008

EMPLOYMENT HISTORY

07/08-Present Team Lead, Suwanee GA

•Assist senior engineer during multiple

rollouts and migrations for Gwinnett County Public Schools

•Implemented large quantities of desktops, laptops and

network printers at numerous schools including hundreds of

systems in a short period of time.

•Perform hardware upgrades of large quantities of desktop

and printers.

•Setup many school labs, including education applications imaging.

•Software configuration of laptops, desktops, and printers to client specifications. Office 2003/2008,VPN Cisco Wireless Networks, lotus Notes mail system, Symantec, Ghosting ,Antivirus Scan, and Ad Admin.

•Hardware support includes maintaining, replacing, rebuilding defective PC's, laser printers system boards, Memory sticks, Nic cards, Hard Drives, Servers installations. Also configured/upgraded and supported IBM servers when field support when needed.

04/08-11/08 Concord Pharmacy Internship/Pharmacist Assistant, Atlanta GA

•Dispensing of stock which includes duties like pre-packing of tablets/capsules, taking stock, filling of containers and labeling, dilution

and packing of antiseptics and disinfectants and ordering of stock for pharmacy from bulk pharmacy stores.

• Dispensing of ready-made or pre-packed medicines which includes duties like dispensing of medicine to outpatients, checking, monitoring and assembling orders or pre-packed medicines for internal and external clinic's and/or departments.

• Computerization, where a computerized dispensing system exists, the assistants must be able to update the medicine profile, the production of a label, a copy prescription and reference to the drug interaction file.

04/06 – 07/07 Customer Service Helpdesk Technician, Dendrite International, Norcross, GA

• Answer 30 to 60 calls a day, diagnose and resolve incoming issues for supported products and programs.

• WORDPERFECT, MIRCOSOFT WORD, LOTUS NOTES, POWERPOINT AND OUTLOOK OPERATING SYSTEM WIN XP, WIN2000, WIN9, VPN Security, PKI Recoveries, DSL and Cable Connectivity

• Create calls logs into the call tracking system (CLARIFY or Vantive)

• Review of updates to ensure the most recent knowledge of applications.

• Escalate calls to the appropriate support group as applicable.

• Provide follow up to calls of outstanding cases greater than 24 hours.

• Providing follow-up and call resolution where appropriate.

• Attend customer-training classes as needed.

• Assist in customer training when needed.

• Assist Team Leader, Supervisor and Manager as needed with Special Projects

• Coordinate with Team members to guarantee the highest quality of customer service.

• Maintain assigned equipment to ensure accuracy of supported applications and Hardware. Help maintain CSC Clarify WIP Bin & Voice mail.

• Report Customer or CSC issues to Team Leader or Supervisor.

• Complete tasks that are assign to improve effectiveness and efficiency.

04/05 – 03/06 Guest Ambassador, Dave and Buster’s Duluth, GA.

• Assisted maintain guest relations

•Enforced company procedures.

• Assisted to ensure safety of guest and staff.

•Assisted front desk with phone calls, party memos, and registering customer.

01/05-03/05 Venturi Staffing General Office Atlanta, GA

• Answering phones for the client.

• Filing paper work, creating memos

09/04-12/04 IT/Medical Assistant Internship Memorial Medical Center, Savannah, GA.

• Install software and hardware.

• Setting up accounts for in-house end user.

• A lab assistant has to arrive on time and open the lab to ensure its cleanness.

• He has to take care of harmful chemicals, costly experimental devices and need to keep them behind the lock.

•A lab assistant needs to maintain a register for entry of students and has to be careful when experiments are being conducted in lab.

•His responsibility is to ensure that students do not carry any eatables inside the lab.

•In case of any harm and breakage, he has to inform the same to the concerned authority.

•He has to keep record for the laboratory supply.

•He has to shut down all running systems and switch off lights whenever not in use.

05/02-09/04 Ansley Golf Club, Atlanta, Georgia

•Cashier and pool

•Attendant. Take orders from patrons and entering tickets in the computer for patron charges.

•Pool assistant for Patrons at the pool and guest

VOLUNTEER/COMMUNITY SERVICE

•Gwinnett County Football League – Supporting Coaching Staff

•Lilburn Basketball Associate 14-17years old – Head Coach

REFERENCES:

Upon Request

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