Manager Information Technology

Jerry P. Whitt Home: 720-***-****

**** ******** ***** ****: 720-***-****

Longmont, Colorado 80504-2231 *****.*.*****@*****.***

PROFESSIONAL Innovative, results-driven IT Director and IT Operations Manager with 20+ years success in

SUMMARY global, mission-critical environments. Designed and implemented robust data centers supporting IBM’s Federal government clients in 3 locations, managed Data Center operations at NASA, and supported the largest Beowulf Cluster in existence (1.2PB). Consistently awarded for delivering projects ahead of schedule and under budget; migrated complex system for $200K vs. $1.3MM in 4 months vs. 17.

• Exemplary leader with “big picture” vision, who can drive change, mitigate risk, infuse new ideas and take enterprise system performance and productivity to the next level.

• Skilled team-builder and director, experienced in overseeing 60+ personnel, 9 direct reports, cross-functional teams and $4MM+ IT budgets.

• Consistently demonstrate practical yet imaginative approaches to service delivery, workflow management and process improvement

• Uncompromising commitment to performance excellence with an ardent bias for action. Thrive in fast-paced environments, readily adapting to evolving business and technology challenges.

SECURITY Secret

CLEARANCE

PROFESSIONAL ITIL V2 \ V3 (Foundations), ITIL (Service & Delivery)

CERTIFICATIONS MCSE (Microsoft Engineer), MCSA (Administrator), MCT (Trainer)

MOUS (Microsoft User Specialist), MCP/MCP+I (Professional + Internet)

CCNA (Cisco Certified Network Associate)

I-Net+, Network+, A+

CIW (Certified Internet Webmaster), Site Designer, Professional & Instructor

PROFESSIONAL Aleut Management Services, Colorado Springs, CO 2011 – Present

EXPERIENCE Director of Information Technology,

As Director of Information Technology I provide leadership and management to the Information Technology Services (ITS) department in its charge to provide, operate, and maintain computing and telecommunication facilities, equipment, and services. I'm responsible for all aspects of information technology management and control, including supervision of information technology employees; budget preparation and management; recommendations for technical acquisitions; and development of guidelines, standards and procedures. I'm also charged with strategic planning,tactical action, and operational decision-making to fulfill the mission of ITS department and Aleut Management Services Projects.

Key Accomplishments:

• Guided team to ITIL Version 3 using ISOO 20000 Standards and practices

Designed and implentated Monitoring Soulition for Data Centers

Desinged and Implemented Service Desk Solution for all sites (Compant and Contract Sites)

• Defined and enforeced budgetary controls to meet financial goals.

Brought IT budget under control. Was originally project to be 5% over budget to 0% variance.

• Successfully implemented ITIL v.3 at all locations and Projects.

• Virtualization project running at 33% of physical systems. Expected to be 75% by first quarter 2012.

IBM, Boulder, CO/Huntsville, AL 2009 – 2011

Operations Manager, IBM Federal Data Centers,

Lead the operational design of 3 data centers supporting 3400 federal government systems in a shared-hosting environment physically and logically isolated from IBM commercial clients. Oversaw IT infrastructure for managed hosting services, enterprise systems monitoring and service desk support for public sector Federal programs. Manage cost accounting, scheduling, performance monitoring, reporting and staffing of projects with 25+ personnel. Contributed to bids and proposals relating to the contract.

Key Accomplishments:

• Guided team to architect 2-3 data centers spanning 35,000 square feet of raised floor space, with plans to double annually over the next 5 years.

Identified, met or exceeded 32 major milestones, including:

Devised solutions to host largest implementation of Oracle in the Federal government. Completed many upgrades with no downtime, increasing capacity and reducing wait times to customers by three-fold.

Utilized Green Certified Data Center designs and ensured compliance with IBM security, Federal export controls, SOA and other regulations.

$42MM project was delivered 2 months ahead of schedule at $35MM.

• Collaborated with numerous IBM divisions and Federal agencies to implement Data Center in Boulder. Hired operations staff, established policies for hardware/software acquisition, usage, support, security and backup, and instituted project controls/reviews.

Completed yearlong $35MM project on time and 8% under budget.

• Successfully implemented ITIL v.2/v.3 at each location.

• Leveraged IBM’s expertise in Cloud Computing to extend service offering; secured buy-in for $11MM implementation, currently 5% below budget and 2 months ahead of schedule.

IBM NASA Marshall Space Flight Center, AL 2006 – 2009

Data Center Manager,

Supplied leadership and oversight for 6,000 square foot Data Center with 3,000+ servers/devices (mid-range platform) and staff of 35+. Supported ARES and MARS Rover backup systems. Seamlessly planned/hosted 30 NASA projects, entailing bids, proposals, equipment acquisition/installation and contractor management.

Key Accomplishments:

• Managed largest Beowulf Cluster in existence, with 1.2 petabytes of storage.

• Aligned support with systems through ITIL process implementation and established a single point of contact for all Data Center activities. Lowered downtime by 30% and raised customer satisfaction from 3.4 to 4.4 (out of 5).

• Revamped failed disaster recovery plan and executed 2 flawless tests.

• Instituted PMO and slashed downtime from 2 hours/month to zero through ESX implementation.

Belzon, Huntsville, AL 2002 – 2006

Director of Information Technology

Spearheaded IT operations, overseeing staff of 60+ (9 direct reports) and $4MM budget that grew 12% annually.

Key Accomplishments:

• Awarded for outstanding performance in leading pivotal migration from Novell/NDS to Windows 2003, to support building the next generation of DoD applications for PEO missiles and space.

Vendor original estimate for project completion was 17 months at a cost of $1.3MM. Successfully delivered project in 4 months at $200K cost.

Samina/ExecuTrain, Huntsville, AL 1998 – 2002

Senior Systems Designer/Technical Trainer

Key Accomplishments:

• Samina: Migrated Novell GroupWise to Windows/Exchange 2000 in 70 locations and 15 countries with 300+ servers. Designed IT standards for all plants, including hardware/software acquisition, disaster recovery and rollback plans. Reduced email from 7 systems to one, hardware costs from 49 email servers to 8 and staff from 35 administrators to 6.

• ExecuTrain: Trained internal/external clients on a broad array of technology, including Windows NT/2000, Exchange, SQL, Visual Basic and MS Office.

“Teacher of the Year” for maintaining 6.91 feedback rating out of 7.

Designed Windows/Exchange 2000 migration for 26 sites in 11 states.

Created a common email site using existing and retired systems, enabling all instructors to have instant messaging, scheduling and more.

NOVA Chemicals, Decatur, AL 1994 – 1998

Information Site Specialist

Awarded 5 times for cost savings, customer support and technical excellence on multiple platforms, spanning UNIX, Windows, Mainframe, DEC, Citrix and SAP.

PROFESSIONAL PMI, Project Management Institute, North Alabama Chapter

AFFILIATIONS itSMF, Nashville, a division of itSMF USA with 40 chapters

PROFESSIONAL PMI, 40 hours of instruction on passing exam

TRAINING CMMI – SE/SW Fundamentals, 8 hours of instruction

EDUCATION Kennedy-Western University, Huntsville, AL

B.S., Management Information Systems, 2006

Control Data Institute, Southfield, MI

Certificate, Computer Science, 1981

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