Quality Manager

CAREER GOALS¬¬¬¬

to become an integral member of a dynamic, innovative and dedicated health care team

to promote and participate in continuous learning and solution oriented improvement

to contribute to organizational synergy in an atmosphere of mutual respect and trust

NURSING LICENSES

Minnesota Board of Nursing License R 194153-7 acquired through NCLEX

College of Registered Nurses of British Columbia License 0920757 acquired through CRNE

NURSING EXPERIENCE

Quality Assurance Consultant

College of Registered Nurses of British Columbia, Vancouver BC, Sep 2009 – present

Key Responsibilities:

Organizational Quality Program

Establishment of key performance indicators (KPIs) and process indicators

Staff quality training including the introduction and review of quality tools

Data collection and statistical data analysis for process measurement

Formation of cross-departmental quality working groups

Development of organizational quality communication strategies

Introduction and implementation of customized project management (PM) tools

Registrant Quality Program

Overview and development of Quality Program for RN and NP registrants

Evaluation of software for registrant quality program automation

Co-development of online forms and data capture tools for NP onsite chart review

Co-development of online questionnaires for RN multisource feedback pilot project

Integration of continuing competence and learning plans into quality program

Quality Improvement Consultant

Nanaimo Regional General Hospital, Vancouver Island Health Authority, Nanaimo BC, Jun – Aug 2009

Key Responsibilities:

Liaise with the Health Authority Patient Care Quality Office on issues and data collection

Conduct patient chart/case reviews initiated through staff or patient/family requests

Research and develop reports including outcome analysis related to complaints

Quality representative for the Health Authority inter-professional meetings

Staff liaison and trainer for hospital unit quality improvement projects and initiatives

Quality Management Consultant and FACT Coordinator

Blood and Marrow Transplant Unit, Foothills Medical Centre, Alberta Health Services (formerly Calgary Health Region), Calgary AB, Jun 2008 – Mar 2009

Key Responsibilities:

Conduct gap analysis and develop plan for FACT accreditation follow-up cycle

Develop specific quality related materials and provide training for management and staff

Design and develop quality systems including policies, procedures and work instructions

Enhance and supplement quality audit program and related data collection methods

Design and implement customized preventive and corrective action system

Infection Control Practitioner Assistant/VIHA Employed Student Nurse

Infection Prevention and Control, Nanaimo Regional General Hospital, Vancouver Island Health Authority, Nanaimo BC, Jun 2007 – Dec 2008

Key Responsibilities:

Liaise with hospital staff on infection prevention and control initiatives and projects

Co-create and conduct hand hygiene audits and equipment cleanliness audits

Develop and provide ongoing hospital staff training on Deko sanitizer equipment

Upgrade isolation procedures for contact, droplet and airborne precautions

Input data into database for ongoing reporting of Cdiff, VRE and MRSA cases

QUALITY EXPERIENCE

Operations and Quality Manager

Brock University Wellness Institute – Workplace Health Unit

St. Catharines ON, 2000 – 2002

Quality Consultant for ISO 9001 and ISO 17025 (contract)

Marsh Metrology, Provider of Calibration Services to National Standards

Burlington ON, 2000 – 2001

Quality Consultant and ISO 9001 Auditor (contract)

Office Specialty, Designer and Manufacturer of Office Furniture

Holland Landing ON, 1998 – 1999

Quality Manager – QS 9000 and ISO 9002

Offsite Industries Ltd., Automotive Paint and Powder Coating Operations

St. Catharines ON, 1996 – 1998

Quality Manager – ISO 9002

JDS Uniphase (formerly SDL Optics Inc.), Designer and Manufacturer of Fiber Optic Devices

Saanichton BC, 1994 – 1995

Quality Supervisor – ISO 9002

Enigma (formerly Circuit Graphics Ltd.), Manufacturer of Printed Circuit Boards

Burnaby BC, 1993 – 1994

Operations Management and Quality Consultant (contract)

Grange Springwall, Designer and Manufacturer of Specialty Furniture

Richmond BC, 1993 – 1994

INSTRUCTIONAL EXPERIENCE

Online Course Development Assistant – CUPE Support Staff

Vancouver Island University (formerly Malaspina University-College), Nanaimo BC, 2007 – 2010

Online Course Development Assistant – Student Work-Op Position

Malaspina University-College, Nanaimo BC, 2005 – 2007

College Instructor, Quality Courses for Students in a Laptop Environment

Integrated Manufacturing and Skills Training Department, Niagara College, Niagara-on-the-Lake ON, 1999 – 2000

Facilitation of:

ISO 9000 Fundamentals

Statistical Process Control I and II

Product Quality and Reliability

Contract Training for Fleet Aerospace

College Instructor, Dental Reception and Computer Skills

ADIA Education Centre, Surrey BC, 1992

EDUCATION – FULL TIME

Bachelor of Science in Nursing (with Distinction), Dean’s List 2005 – 2009

Awarded CUPE 1858 Scholarship for Academic Excellence – 2008

Vancouver Island University, Nanaimo BC

Bachelor of Arts, Dean’s List 2003 – 2005

Malaspina University-College, Nanaimo BC

Industrial Engineering Technician – Quality Control

Niagara College, Welland ON, 1992

Certified Dental Assistant

Seneca College, Toronto ON, 1984

EDUCATION – PART TIME

Master of Health Studies – Leadership

Athabasca University – Online Education, Athabasca AB, expected completion 2012

Microsoft Visio 2007

On-Track Computer Training – Vancouver BC, 2010

Infection Prevention and Control – Community and Hospital Infection Control Association Approved

Centennial College – Online Education, Toronto ON, 2009

Chrysler, Ford and General Motors Quality Training

Automotive Industry Action Group, Detroit MI US, 1997

Quality Control Plans

Advanced Product Quality Planning

Failure Mode and Effect Analysis

Production Part Approval Process

Microsoft Office – Advanced Level

Camosun College, Victoria BC, 1995

Total Quality Management

British Columbia Institute of Technology, Burnaby BC, 1993

Computerized Design of Experiments

Mohawk College, Hamilton ON, 1991

Supervisor – Managing Resources

George Brown College, Toronto ON, 1986

COMPUTER SKILLS

Microsoft – Word, Excel, Access, PowerPoint, Outlook, Project and Visio

Job-Specific Software – Cerner, MediTech, SQCPack, Minitab, SPSS, and SharePoint

Content and Learning Management Systems – Contribute, Dreamweaver, WordPress, WebCT, Moodle and Blackboard

CERTIFICATIONS

Certified Professional in Healthcare Quality - Healthcare Quality Certification Board

Applied Measurement Professionals, Palm Springs CA US – Valid until December 2012

Health Care Provider Level Cardio Pulmonary Resuscitation

St. John Ambulance, Nanaimo BC – Valid until August 2011

Nonviolent Crisis Intervention – Crisis Prevention Institute

Malaspina University-College, Nanaimo BC, Valid until January 2011

Workplace Hazardous Materials Information System

Malaspina University-College, Nanaimo BC, 2005

Lead Auditor Training – ISO 9000

Durham College (formerly Quality Management Institute/PIC), Richmond BC, 1993

PROFESSIONAL AFFILIATIONS

Member – California Association for Healthcare Quality, 2010 – present

Member – TERCAP Committee, National Council of State Boards of Nursing, 2010 – present

Registrant – Minnesota Board of Nursing, 2010 – present

Registrant – College of Registered Nurses of British Columbia, 2009 – present

Executive Member – American Society for Quality, Vancouver Section, 1993 – 1994

Member – American Society for Quality, Hamilton ON and Vancouver BC Sections, 1991 – present

MEMBERSHIPS – STUDENT

Student Member – Community and Hospital Infection Control Association (CHICA) Canada, Vancouver Island Chapter, 2008 – 2009

Student Representative – Health & Wellness Committee, Vancouver Island University, 2007 – 2009

Student Representative – College of Registered Nurses of British Columbia, 2006 – 2009

Student Member – British Columbia Nurses’ Union, 2006 – 2009

STUDENT NURSING PRACTICE

Infection Prevention and Control, Nanaimo Regional General Hospital and Health and Wellness Desk, Vancouver Island University, Semester Eight, Jan – May 2009

Health and Wellness Desk, Vancouver Island University, Semester Seven, Sep – Dec 2008

Medical Unit, Fourth Floor, Nanaimo Regional General Hospital, CPE III, May – Jun 2008

Wellness Clinic Initiative, Malaspina University-College Semester Six, Jan – Apr 2008

Public Health - Nanaimo Health Unit, Semester Five, Sep – Dec 2007 with placements in Communicable Disease and Environmental Health

Surgical/Orthopedic Unit, Sixth Floor, Nanaimo Regional General Hospital, CPE II, May – Jun 2007 with placements in OR and Medical Day Care

Psychiatric Unit and Maternity Unit, Nanaimo Regional General Hospital, Semester Four, Jan – Apr 2007 with placements in Public Health, Labor & Delivery and Pediatrics

Medical Unit, Second Floor, Cowichan District Hospital, Semester Three, Sep – Dec 2006 with placements in ER, OR, RT, Ambulatory, Same Day Admit, Rehab, Cancer Clinic, Dialysis, and Radiology

Extended Care Facility, Dufferin Place – Arbutus Wing, CPE I, Jul – Aug 2006

Multi-Level Care Facility, Eagle Park Healthcare – Semester Two, Jan – Apr 2006

WORKSHOPS

Healthcare Quality Overview and Certification Workshop, Facilitator: Janet Brown, RN CPHQ Ontario CA US, 2010

1st Annual Canadian Quality Congress, American Society of Quality Canada and Vancouver Section, University of British Columbia, Vancouver BC, 2009

Handle with Care – Addictions and the Older Person Gerentological Nurses Group of BC

Central Vancouver Island Chapter, Nanaimo BC, 2008

Infectious Disease Update: Hot Topics and Recent Advances Conference

Nova Clinical Services, Victoria BC, 2007

Nursing Orientation Session for Central Island

VIHA New Employee Orientation and Training, Nanaimo BC, 2007

To Your Health Lecture Series, Nanaimo and District Hospital Foundation

Nanaimo and Parksville BC, 2006

Featured Lecture Topics: Pathology, Nursing, Mental Health and Addictions, Infectious Diseases/Control, Surgery, and Palliative Care

WORKSHOPS – College of Registered Nurses of British Columbia

Investment in Excellence – The Pacific Institute based on the Lou Tice Program

CRNBC Staff Training, Vancouver BC, 2010

Meeting the Standards When Over Census – presented by the CRNBC Student Representatives

Nurse Café at Vancouver Island University, Nanaimo BC, 2008

Making the Standards Come Alive

Leader’s Conference using Open Space Technology Format, Richmond BC, 2007

Nursing: Toward 2020 and the Graduate Nurse Mentoring Program

Workplace and Student Representative Intra-Agency Meeting, Parksville BC, 2007

Nursing: The Road Ahead Educational Session and District Three Voting Delegate

Annual General Meeting, Vancouver BC, 2007

The Standards and Undergraduate Nursing – presented by the CRNBC Student Representatives

Nurse Café at Malaspina University-College, Nanaimo BC, 2007

Workplace and Student Representative Training Session

Intra-Agency Meeting, Parksville BC, 2007

Horizontal Violence: Strategies for Reducing Conflict in the Workplace

Nurse Café at Malaspina University-College, Nanaimo BC, 2006

COMMUNITY INVOLVEMENT

Nanaimo AIDS Walk – AIDS Vancouver Island, Team: Wellness Group, Participant and Fundraiser, Nanaimo BC, 2008

National Nurses Week Celebrations – Nanaimo BC, 2008

Cake and Coffee Appreciation at Nanaimo Regional General Hospital, CRNBC Student Representative Sponsored, Organizer and Participant

Interdisciplinary Social Event, Vancouver Island University, Promoter and Participant

Canadian Cancer Society Relay for Life, Team: Live It To The Max, Participant and Fundraiser

Nanaimo BC, 2006

Blood Pressure Clinic at DND Wellness Clinic, Canadian Forces Maritime Experimental and Test Range, Student Nurse Assessor, Nanoose BC, 2006

Community Blood Pressure Clinic, Country Club Mall, Student Nurse Assessor

Nanaimo BC, 2005

Rick Hansen Foundation Wheels in Motion Walkathon, Team: Quinn Fucile, Participant

Nanaimo BC, 2004 – 2006

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