Quality Assurance Engineer
Resume:
DAVID P. CHOVAN
Kenosha, Wisconsin 53144
********@***.***
BACKGROUND SUMMARY
Quality Management Leader with a successful record of new product launches, sustaining engineering and customer satisfaction. Expertise in:
• Quality Management
• APQP and Control Plan
• Manufacturing Process Design
• Six Sigma Problem Solving
• Lean Thinking and Methodology
• Supply Chain Metrics
• ISO9001 QMS
• Process Audits
• Product Liability & Safety
PROFESSIONAL EXPERIENCE
MASTER LOCK COMPANY, Oak Creek, WI
Global manufacturer of security, safety and automotive type products that are sold and manufactured globally to retail, commercial, government and industrial markets.
Senior Corporate Quality Engineer 1998 to present
Lead quality planning and control plan activities related to designed and purchased products throughout the products life cycle.
• Successful use of the following tools – Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Process Failure Modes Effects Analysis (PFMEA), Capability Studies and management System Analysis (MSA).
• Evaluated potential suppliers with an objective supplier assessment process to determine strategic fit.
• On-site involvement with new product launches at multiple suppliers located in North America and Asia. Launches include process mapping, lean manufacturing, control plans, work instructions, gaging, electronic test equipment, test methods, performance metrics and quality goals.
• Participate and contribute in developing marketing and technical specifications.
• Coordinate in-house and third party product testing (FCC Part15, Environmental, SAE, ASTM, metallurgical, etc) on new and sustaining products.
Provide coaching and leadership on quality system, policies, and procedures in a supply chain environment.
• Reduce Material Review Board (MRB) quality costs from $125M to $30k in 8 months.
• Interview key candidates for supplier quality engineer positions.
• Coach and lead quality and manufacturing professionals on improvement tools that lead to a 15% – 20% reduction in poor quality.
• Developed and implanted formal process for handling and reporting of product liability complaints. Lead root cause analysis and resolution for each complaint.
• Developed an Oracle based Customer Feedback process for handling customer and consumer complaints.
• Co-developed and implemented Master Lock’s Global Supplier Certification Program for U.S., Mexico and Asia.
DAVID P. CHOVAN
Page 2
CHERRY ELECTRICAL PRODUCTS, Pleasant Prairie, WI
Design and manufacture of electrical switches, electronic assemblies and glass plasma displays for medical, automotive, industrial, commercial and communications markets.
Manager, Quality Assurance 1997 to 1998
Senior Quality Assurance Engineer 1993 to 1997
Lead a nine-person quality team in Pleasant Prairie and dotted line responsibility of the Juarez Mexico Quality team. QMS implementation and maintenance, new product introductions, customer audits and supply chain reporting. Assist Internal Sales Management and Sales Representatives with on-site product quality reviews and customer support.
• Provide coaching, mentoring and supervision for nine staff members (3 direct and 6 in-direct)
• Responsible for the Development of the MRB Team, Internal Quality Metrics, and Customer Complaint System
• Provided Leadership on cross functional teams
• Responsible for the continuing improvement activities that Include; Quality Planning, Total Customer Satisfaction, PPAP Process, and PFMEA’s
• Developed Quality System for Mexico Assembly Operations
• Direct Involvement with Customers (Xerox, Harley-Davidson, Whirlpool, Maytag, Williams, Ricoh, Allied Signal, Kodak, OMC, Strattec, John Deere, and many others)
• Participate on product development teams
• Handled customer complaints with 8-D Problem
• Facilitated Quality Improvement teams - Process Flow Charts, Process FMEA’s, and Process Control Plans to obtain 15% reduction in poor quality
• Support/Lead ISO9001 system within the plant
• Facilitate continuous improvement teams - Utilized DOE, CAR and PAR problem solving tools
ITO INDUSTRIES, Bristol, WI
Contract manufacturer of single sided and double sided printed circuit boards for the telecommunications, medical, controls, government and industrial markets.
Senior Quality Assurance Engineer 1986 – 1993
• Supervise Quality Assurance Department
• Analyze field non-conformances and lead corrective action
• Participate in customer surveys and audits (Customers include; Marquette Electronics, Tellabs, Honeywell, Plexus-EAC, and others)
• Implemented the SPC Program for Critical Characteristics
• Managed Calibration, Procurement and Quality Test Programs
• Assist UL Inspectors with On-Site Audits and Testing
• Developed Process Control Lab, Calibration Program, and PCB Cross Sectioning Program
DAVID P. CHOVAN
Page 3
EDUCATION
MSEM, Milwaukee School of Engineering 2001, Milwaukee, WI
BSEET, University of Wisconsin-Parkside 1985, Kenosha, WI
CERTIFICATIONS
CQE, Certified Quality Engineer 1992, American Society of Quality
CQA, Certified Quality Auditor 1994, American Society of Quality
CSSGB, Certified Six Sigma Green Belt, 2009, American Society of Quality
Lean-Six Sigma Black Belt, 2004, BMGi Universities
Registered Lead Assessor ISO9001:2000, 2002, SGS ICS
Senior ASQ Member
Contact this candidate