Leticia Gonzalez

*** **** **. #*

Imperial Beach, CA 91932

Home: 619-***-**** Cell: 619-***-****

p0hvt4@r.postjobfree.com

OBJECTIVE: To obtain a position as an Administrative Assistant.

SKILLS

Bilingual (English/Spanish Certified) Microsoft Office 2010

Collection Specialist (FDCPA) Windows 7

Basic Accounting/Bookkeeping Type 58 wpm, 10-key by touch

Customer Service/Telephone Skills Use of all office equipment

Ability to multi-task, fast learner Great Communication skills

Work well under pressure Flexible, Punctual, and Determined

WORK EXPERIENCE

Account Representative:

• All office duties as assigned.

• Established pay plans in order to achieve current account.

• Collected on past due accounts from 10 to 120 days

• Create and managed meetings pertaining with our portfolios.

• Trained new employees

• Heavy call volume (Inbound and Outbound) Predictive Dialer

• Utilized Web Sites for Skip Tracing and tracking wired payments.

Assistant Manager/Receptionist:

• Assisted Manager in Bookkeeping, managing cash flow and wrote receipts.

• Created contracts as well as any notices for tenants,

• Managed maintenance work list on a daily bases.

• Greeted and showed model apartment to future tenants.

• All office duties, maintained files organized and order office supplies.

EMPLOYERS

Santander Account Representative San Diego, CA 9/98-3/11 $42,800

GC Services Account Representative Mission Valley, CA 1/98-9/98 $23,000

EDUCATION

Comprehensive Training Systems Business Courses Imperial Beach, CA 2/12-5/12