Customer Service Sales
Resume:
SCOTT WILSON
Rosemount, MN 55068
*****.******@***********.***
SALES AND BUSINESS DEVELOPMENT STRATEGIST
Customer Service Leadership / Market Positioning /
Profit Generation
Highly accomplished, results-driven sales and management
professional with distinguished career as innovative leader
and driving force behind high visibility sales productivity
initiatives, with a proven ability to expand market territory,
increase market share and facilitate long-term business and
revenue growth.
Proven ability to drive continuous improvement across all
sales functions including new market identification and
expansion, strategic partnerships/alliances, and long term
client retention. Collaborative and interactive manager with
a positive attitude, committed to leading by example and
cultivating talent.
Aggressive in the identification and analysis of potential
business opportunities, overcoming negatives, and developing
custom sales initiatives that foster overall client
satisfaction and offer distinct brand value.
- Consultative Selling and Problem Solving
- Customer Service Excellence
- Prospecting and Lead Generation
- Strategic Business Planning
- New Product Launch
- Relationship Management
- Key Account Management
- Territory Management and Expansion
- Team Building, Training and Leadership
- Contract Negotiation / Retention
PROFESSIONAL EXPERIENCE
Sales Representative II
UNIVAR USA
St. Paul, MN
2007 – 2011
Focused on growing sales with new and existing clients,
expanding volume and increasing gross margins into the
CASE industry. Managed finances and maintained the
largest budget in the region. Partnered with key
specialty suppliers to introduce new technologies to
meet clients existing and future needs.
- Lead region in specialty sales of both epoxy and resins.
- Increased both gross margin and profit margin in down
market and economy, in addition to surpassing budget goals.
- Developed regional standard business practice through
the promotion of key partners’ product; partnered with
both the Product Manager and the Internal Industry Manager
to increase sales into a vertical market.
- Increased market penetration and new sales opportunities
through participation in local trade organizations.
Account Executive I
CHEMCENTRAL
Lakeville, MN
2005 – 2007
Managed and built relationships with new and existing
customers, while representing specialty product lines and
acting as brand steward. Coordinated with management on
ideas and programs surrounding products, product lines and
marketing techniques; offered broad knowledge gained from
industry experience. Provided technical support to customers’
lab personnel through utilizing internal and supplier
technical support.
- Ranked in the top 15 out of 250 sales representatives
on a quarterly basis.
- Two time recipient of “President’s Award” for achievements
in sales and approximately $2M in territory growth over
two years.
- Received multiple recognitions from key principle suppliers
for establishing and maintaining key partnerships.
Broadband Network Consultant
STONEBRIDGE WIRELESS BROADBAND
Eden Prairie, MN
2004 – 2005
Developed middle and major accounts, and prospected for
new business opportunities. Conceptualized and created
solution design and presentations for end-users. Negotiated
contracts for products and services. Focused heavily on
customer retention and relationship building.
Senior Account Manager
EVENTIS TELECOM
Plymouth, MN
2002 – 2004
Generated and forecasted monthly revenues to assist in
company planning and customer service expectations. Provided
necessary information on service price requests, and
informed sales representatives of customer order statuses.
Completed daily billing and provided any necessary
customer service.
- Generated $144k in total contract value after
conceptualizing, designing and implementing a service
solution for a Minnesota based financial lender.
- Improved service and eliminated space issues while coming
in 10% under budget after producing a multi faceted service
solution for a Twin Cities based financial company.
Senior Account Executive
TOUCH AMERICA
Plymouth, MN
2001 – 2002
Managed retention and growth for Midwest and East coast
customer base. Focused on new revenue gains to achieve
quotas. Worked with cross-functional teams to ensure
customer service satisfaction in all aspects.
Account Manager
INTERMEDIA COMMUNICATIONS
Mendota Heights, MN
2000 – 2001
Responsible for developing new customers at a mid-market
level through providing company service offerings to
generate new revenue streams. Managed reporting
requirements, cost reduction strategies, solution
presentations, lead prospecting and client retention.
FIRST AIR INC.
Eagan, MN
1995 – 2000
Sales Manager
1999 – 2000
Developed and managed sales force including recruitment of
new talent and training on company services. Created and
implemented pricing models and business plans based on
customer requests and RFP’s. Developing marketing and
business development plans for sales team.
Regional Manager
1998 – 1999
Oversaw five offices and reported directly to the
Vice President. Provided leadership for all regional
offices including hiring, training and ongoing mentoring.
Held P&L responsibility for the region, and prepared budgets.
Provided support for sales staff.
- Increased profit margin by 5% per shipment through
improving service order handling per customer shipment to
meet corporate performance ratings.
- Improved performance by 11% through organization of
task-specific responsibilities according to department.
National Field Operations Manager
1995 – 1996
Provided leadership for operational organization through
hiring and training office managers. Managed vendor
relationships and contractual requirements at the national
level. Involved in both operational and departmental
policy development.
- Decreased annual loss from 6% to .5% through the
development and implementation of new operational security
procedures on high-end consumer electronics.
District Service Manager
1995 – 1996
Oversight of local office involving operations, client
services and sales. Responsible for hiring and training
operational staff. Negotiated contracts for local vendors.
Worked with sales to increase client retention and provide
service quotes. Held P&L responsibility and provided budgets
at the local level.
Client Services / Special Projects
1995
Handled customer service orders to meet their requests,
and provided direct customer service. Completed billing
for customer orders on a daily basis. Managed key company
account and provided JIT services to multiple vendors.
EDUCATION AND MILITARY SERVICE
Bachelor of Arts
Business Administration and Marketing
[Emphasis in International Business]
Augsburg College - Minneapolis, MN
U.S. ARMY NATIONAL GUARD
1991 – 2000
U.S. ARMY
1987 - 1991
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