Customer Service Medical
Resume:
Melissa Fain
Frisco, TX **035
p0dm0e@r.postjobfree.com
OBJECTIVE
Utilize my typing, credentialing, clerical, data entry, organizational, and customer service skills
KEY COMPETENCIES
• Typing speed 75 words per minute
• Word, Excel, Access, PowerPoint, and transcription programs
• Self-motivating and disciplined multitasker
WORK EXPERIENCE
Concentra Addison, TX 750001 2/20/2012 - current
Credentialing Support-Medicare Provider Enrollment
• Responsible for all Concentra Urgent Care facility and provider enrollment in Medicare
• Detailed organizational skills, detailed recordkeeping
• Demanding job requiring much focus and attention to detail as well as strong communication skills
Blue Cross Blue Shield Richardson, TX 75082 4/4/2011 - current
Credentialing Auditor
• Very detailed process of verifying all aspects of providers background to confirm eligibility
• Data entry, in-depth research, extreme organizational skills, detailed record keeping
• Analytical skills as well as strong written and verbal communication skills
Medquist, Inc. Mt. Laurel, NJ 08054-4632 7/1999 - 1/2011
Medical Transcriptionist
• Produce medical reports by transcribing spoken or written medical information
• Ensure correct grammar, punctuation, and spelling by proofreading typed or written material
• Use computer to enter, access, and retrieve data
• Utilize medical transcription knowledge
Keystrokes Transcription Service Yorkville, IL 1/2006- 7/2010
Medical Transcriptionist and Lead
• Medical transcription duties as above
• As lead, I was responsible to train 5-7 MTs on small ER account from 3/2007-4/2008, and approximately 60 MTs on large and very difficult-to-maintain hospital account from 8/2008-7/2010, requiring much communication with MTs from welcoming/familiarization with account specifics to spreadsheet maintenance of time-off requests/adjustments, recording/approving line counts each pay period, creating and tweaking samples, encouraging/motivating MTs. This position was an absolute joy for me! The small account required communication between facility and MTs under me as well as coordinating scheduling of MT shifts due to limited access to account.
EDUCATION 6/2011- current
Collin County Community College
I am currently enrolled in my local community college. I have earned 15 credit hours to date and recently began the spring semester where I am enrolled in 2 business management courses and an office systems technology course. I am pursuing an education in business management, but chose also to incorporate office systems technology along with it as I feel that will advance me in my current position. I am on track to receive my associate’s degree in 2013.
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