Cutomer Service Specialist

Experience: Teleperformance, Inc. Fort Myers, FL

Customer Relations

Projects worked on included:

eSecuritel Holdings, LLC

§ Contracted services for insurance policies to ensure coverage for customers’ wireless handset protection, such as: lost, damaged or stolen cell phones.

§ Responsible for internal customer care.

§ Wireless handset protection program designed to replace cell phones based on contracted services with partnered carriers.

Stock Transfer Agent / Bank of New York

Executed daily operations of maintaining the company’s stock ownership records.

Duties included: transfers of securities from one owner to another.

Services offered: registrar/record keeping services, transfer and registration of securities, employee stock purchase plan administration for such publicly traded companies as Lucent Technologies, General Electric and Pepsico.

Apple Computers

Problem-solving for incoming phone calls to handle customer service issues with installation of software and / or technical assistance.

Trend/Lines, Inc. Revere, MA

Technical Advisor

Provided technical support to customers at an inbound call center.

Visited company stores for the control of quality assurance for company products and reported results to the Director of Operations.

Performed Liaison services between company, customers and manufacturers to resolve complaints, responded to inquiries and performed on-site trouble-shooting and resolved technical problems.

Louis J. Barbosa Page 2

Education: Clark University Worcester, MA

Undergraduate/FCC Certificate 1979 to 1981

Curriculum included: Journalism, writing, interviewing, public speaking and studio equipment.

Self-Study Boston, MA

Psycho-Acoustics 1975 to 1976

References Available Upon Request

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