Customer Service Quality Control

Objective Full-time or part time entry-level Accounting position or Office clerk

Highlights • Accounting payroll diploma with honour and IT Diploma

• Hands on experience in payroll, accounts payable, accounts receivable, general ledger, billing, budgeting and bookkeeping

• Proficient in various accounting software such as QuickBooks, Simply Accounting, and ACCPAC, and in MS office tools including Word, Excel, Spreadsheet, Power Point, Outlook, Internet Explorer and FrontPage

• Extensive work experience and solid knowledge of general office equipment, quality system, inventory, bills of material

• An accountable and dependable employee with good aptitude for mathematics and numbers, strong skills on data analysis and documentation as well

• Very detail-oriented, hard-working, self-motivated, a fast learner with strong problem solving skills

• Excellent interpersonal skills and enjoy working with people

Education Accounting Payroll Diploma (with honour, 93% average ) 2011

Everest College, Ottawa

Major courses: Bookkeeping, Payroll Compliance, Payroll Fundamentals, Simply Accounting, ACCPAC, Access, MS Windows and Office

Information Technology Diploma 2001

Information Technology Institute, Mississauga

Major courses: e-Business Computing, VB, Java, DB II, FrontPage

BSc in Textile Engineering 1987

Textile University, Tianjin, China

Experience O-TWO Medical Technologies Inc., Mississauga, ON 1998-2000/2001-2009

Production Technician / Team Lead

• Managed the calibration and service lines including planning, scheduling, organizing and documentation

• Calibrated and tested new pneumatic resuscitators and automatic transport ventilators to ensure up to 60 settings of various parameters such as flow rate and cycle frequency to be within upper and lower limits for each unit

• Serviced used resuscitators and ventilators including cleaning, disinfecting, evaluation, trouble-shooting, repairing, re-calibration and testing to ensure all settings of all parameters to be within specs

• Calculated costs of parts and labour and reported them to Customer Service and Accounting Departments

• Documented calibration and testing data and reported them to R&D, Quality, Sales or Marketing Departments

• Design a lot of forms, graphics, reports and procedures. Worked a lot of electronic mails and respond customer enquiries

•Maintained production test fixtures and equipment

•Worked on quality control of incoming parts, subassemblies, finished products, bills of material, inventory and warehouse

• Demonstrated excellent trouble-shooting and problem-solving skills, solved a lot of technical problems beyond a technician’s responsibility

TIANJIN THIRD TEXTILE COMPANY, Tianjin, China 1987-1991

Textile Engineer

•Responsible for quality control of production lines, developed numerous production procedures

• Purchased, designed and maintained production tools, fixtures and equipment

• Involved in BOM and inventory control

References Available upon request

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