Kathryn M Sparks

*****, **** *** **

Stanwood WA 98292

360-***-**** or 425-***-****

E-mail:ozqe5t@r.postjobfree.com

Goals

To practice my office, dispatch, customer service, scheduling and service support skills.

Summary

Proven skills in service order support, coordination, dispatching, scheduling, and customer service. Data Entry, Customer Invoice and Billing.

Experienced in a variety of commercial business operations.

Employment History

Alpha Courier Feb, 2006- Present

* Dispatching, Scheduling,* Office Admin

Skagit Radiology Oct, 2003- Feb, 2006

* Maintain clinic, and Patient Schedules.

* Schedule Breast Care, and Bone Density, Coordinate Breast Ultrasounds.

* Billing Registration, verification of insurance, and accuracy of billing information.

Alpha Courier Services Dec, 1999- March, 2003

* Dispatcher, for rapid response courier, throughout the greater Puget Sound area.

* Log, and track customer commitment with specific attention to detail.

* Maintain constant communications with a 10-15 vehicle fleet, using Nextel communications, and an Alpha Numeric paging system.

Trace Engineering INC. May, 1999-Dec, 1999

* Electronic and Mechanical Assembly.

Terra Resource Group April, 1999- May, 1999

* Customer Service, Data Entry, General Office, Electronic, and Mechanical Assembly.

Washington Mutual Bank Sept, 1995- July, 1997

* Telephone Banking Rep.

* Assisting bank customers with account information, and transaction, for all account types.

General Telephone Co. July, 1978- Oct, 1992

* Customer service, service order support, scheduling, and coordination, dispatch, payroll, and general office.

Bon Marche’ June, 1975- July, 1978

* Retail sales, inventory, and warehouse operations.

Education

* Graduate of Mountlake Terrace High School

* Multiple technical, and business, and customer service related courses while employed at GTE.

Accomplishments

While employed at GTE, I was awarded certificates of achievement for streamlining processes, and improving quality, while maintaining customer satisfaction. I was promoted to temporary supervisor of the Business Order Control department for six month 1991-1992.

Introspective

From 1992 to 1995 I managed a licensed daycare in my home. From July 1997 to April 1999 I assisted in the care of my elderly father. I possess good organizational skills, am able to coordinate multiple tasks simultaneously, and maintain a working knowledge of a wide variety of office equipment. I type 35+ WPM, and have experience using Windows, Office XP, Word, Excel, Access, and Outlook software programs.

I consider myself reliable, and responsible. I enjoy a challenging opportunity.