Amdministrative/Customer Service Specialist

Annette Clayton

***** **** ***** *****

Indianapolis, In 46235

317-***-**** Home

317-***-**** Mobile

*********@*****.***

Qualification Summary

Banking, Call Centers, Clerical/ Office

Administration, Financial Services, Managerial Experience

Employment History

Strategic Research

Interviewer/ Part time

December 2010 – Present

Responsibilities: Interviewing businesses and consumers for other businesses such

as hospitals, utilities

companies and others for research purposes. Data entry also an helping out with

Focus Groups.

H&R Block

Client Care Specialist/Seasonal

January 2011- April 2011

Responsibilities: Making outbound calls to Clients and those that express interest

in services.

Making appointments for Tax Pro and resolving problems and issues. Ability to offer

discount to save

clients or to make new clients. Also receiving inbound calls from Clients and Tax

Pros. Data Entry,

filing and other office duties

Premiere Credit of North America

Receptionist/ Purchaser

September 2009- October 2010

Responsibilities: Greeting Clients and Candidates

Answering telephone lines, ordering of supplies and certain equipments

staying on track of yearly spending budget, making sure employees follow security

guidelines

scheduling of conference rooms, helping with candidates and executives travel

reservations

and clerical duties.

Baker & Daniels

Receptionist

January 2000 – December 2008

Responsibilities: Answering multi-telephone

lines, greeting clients, Scheduling of conference rooms

clerical duties.

CNG Financial Services

Manager

August 1996 - January 1999

Responsibilities: Managing employees and

office, also growth of business, Loan decisions,

data entry. Computer skills, customer service, collections.

Bank deposits, bookkeeping, daily, weekly monthly reports.

Indiana Health Centers

MIS Analyst

August 1993 - July 1995

Responsibilities: IC9 coding super bills,

submitting medicaid and medicare claims, monthly

balancing of all the nine Indiana Health Centers,

responsible for printing and distribution of the monthly

and annual reports, help desk for all the clinics,

verifying service render and diagnosis from the Physicians

and Nurse Practitioners written and coded on the super bills, data entry.

Indiana Federal Credit Union

Indiana Members Credit Union

Customer Service Representative

October 1989- June 1993

Responsibilities: Customer service, Cashier, banking

transactions, opening and closing of accounts, cross

selling, setting up payroll deductions for loans or account

deposits, running of credit reports for Loan Officers,

verifying employment, Check encoding, balancing of cash

drawer and entire branch, ordering vault

money from our main Credit Union, filing and other clerical duties.

High School: Shortridge High School 3401 North Meridian St

Indianapolis, IN 46208

Skills: Customer Service, Cashier, Data Entry, Call center,

Loan decisions, Managerial experience, Bookkeeping and

record keeping, Organizational skills, mufti-tasking, people oriented.

Contact this candidate