Sr. Technical Writer/Manager

Max L. Horton III

***** ********* **

Houston, Texas 77095

832-***-**** (Cell)

***.*.******@*******.***

OBJECTIVE

To acquire a stimulating position with room for advancement where my work and life skills can be used to maximum effectiveness.

PROFESSIONAL EXPERIENCE

Weatherford International – Houston, Texas (2007-Present)

Senior Technical Writer

• Create assembly/new build work instructions and test procedures for down-hole oilfield equipment and software.

• Create interactive forms and PFT’s using Adobe LiveCycle.

• Perform ongoing research for special projects.

• Exercise quality control over documents intended for internal and external distribution.

• Scan markup and supporting documents of each manual revision, create and update historical electronic revision files.

• Perform internal audits against the ISO 9001 standard.

• Create and edit electrical and mechanical drawings using AutoCAD.

• Interview subject matter experts and experts.

Continental Airlines – Houston, Texas (2005-2007)

Publication Writer

• Interpret and administer documentation / communication policies and procedures.

• Produce writings of technical documentation such as operational specifications, bulletins, administrative publications and create aircraft diagrams using Visio.

• Perform ongoing research for special projects.

• Exercise quality control over documents intended for internal and external distribution.

• Scan markup and supporting documents of each manual revision, create and update historical electronic revision files.

• Organize and coordinate projects with Quality Assurance, Customer Service, Engineering and Maintenance.

Documentation Specialist

• Processing FCD’s, ECRA’s, and Service Bulletins.

• Conversion, duplication and distribution of training videos on CD, DVD and PowerPoint.

• Filing technical manual revisions. Audit technical manuals to ensure all pages present and at current revision.

• Communicate with technical writer staff and vendors as required to complete tasks.

Movie Trading Company – Houston, Texas (2004 – 2005)

Assistant Store Manager

• Attain and maintain total customer satisfaction.

• Contribute to growing talent; increase crew loyalty, satisfaction and pride.

• Maximize team effectiveness.

• Communicate clearly and concisely with people and Problem solving.

McDonalds Restaurant – Houston, Texas (1999 – 2004)

Crew Chief

• Supervision of crew trainers.

• Organize and facilitate crew trainer meetings.

• Communicate employee needs and problems to management.

• Set up training schedules for new hires.

• Supervise the crew in the absence of management.

Crew Trainer

• Trained new hires.

• Provided enthusiasm to increase productivity.

• Maintain that all crew follow correct procedures (times, temperatures, etc.).

Crew

• Strive to satisfy customers.

• Perform duties and responsibilities in an efficient manner.

• Consistently follow procedures and adhere to standards and exemplify dependability.

EDUCATION

Cy-Falls High School

Western Governors University - Currently Attending

B.S - Information Technology - Security Emphasis

Certifications

CIW Foundations

CIW JavaScript Fundamentals

CIW Site Designer

CompTIA A+

CompTIA Project+

ISO 9001:2000 Quality Management Systems

Lithium Battery Safety

LWD Essentials

LWD Operations I

Corporate Training

Business Etiquette

Complaint & Effective Investigation

Hospitality Consultant Classes

System Threat Error Management

Weatherford Essentials for Enterprise Excellence

SKILLS

Adobe Suite, AutoCAD, Computerized Calendar & E-Mail, CorelDraw, Customer Service, Editing and Manipulation of Documents, Excellent Communication Skills, Java, JavaScript, Leadership, Microsoft Office Suite, PC Repair, Problem Solving, Project Management, Spreadsheets, Visio, Web Design, XHTML, XML

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