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Manager Customer Service

Location:
Mission, TX, 78572
Salary:
110,000
Posted:
October 01, 2012

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Resume:

J. HECTOR RIZO

**** ******* **** ** • Mission, TX 78572

ozh7r6@r.postjobfree.com • 956-***-****

IT PROCUREMENT/LOGISTICS MANAGER

Procurement leader with 15 years experience in manufacturing, logisitics and government organizations developing and implementing global strategic initiatives. Latin American expertise in outsourcing, IT, telecommunications, consulting, raw materials, machinery, and capital equipment with Fortune 100 companies. Depth of skills spanning startups and global organizations in 9 countries. Fluent in English, Spanish, and Portueguese.

• Negotiation

• Cost Reduction • Budgeting/P&L

• Operational Efficiency • Project Management

• Training & Leadership

PROFESSIONAL CAREER HISTORY AND SELECTED NOTABLE ACHIEVEMENTS

Coca-Cola FEMSA (Fomento Económico Mexicano, Sociedad Anonima) Mexico City, Mexico 2010 – Present

Global Procurement IT/Vending Manager

Directed global negotiations for IT hardware, software, telecom and ITservices in 9 Latin American countries. Managed $200MM annual budget and led multi-functional team of 25.

• Created global IT procurement area; formed 25-member multi-cultural and multi-skill Latin American buyer group to centralize negotiations and leverage purchase volume.

• Secured contracts with select vendors including Microsoft, SAP, HP, Cisco, America Movil and Intermec.

• Penetrated previously untapped market through a RFP (Request For Proposal) and negotiated $100MM to implement full-line vending across 3,000 locations in Mexico and Brazil.

• Reduced costs ranging from 30 to 50% by centralizing and leveraging high volume of business with Microsoft, SAP, Cisco and Intermec.

• Saved $15-$30MM by training buyers on pricing, terms, and techniques to align purchases with centralized negotiation stategy.

FEMSA Procurement, Monterrey, Mexico 2007 – 2010

Global Category Manager

Coordinated global procurement negotiations for IT, machinery, transportation, energy, and marketing in 9 Latin American countries. Managed $180MM annual budget and led multi-functional team of 15.

• Reduced cost of annual mobile spend 15% ($2MM) by negotiating individual pricing plans in 9 countries with America Movil, the 2nd largest telecom provider in Latin America.

• Formed and led 60 member buyer’s group in 9 countries, centralizing negotiations and leveraging vendor agreements.

• Decreased costs 15-50% and saved $15-$30MM per procurement area by training buyers on negotiation technique and re-aligning skills with company strategy.

Logistica en Trayecto, Monterrey, Mexico 2004 - 2007

Director / Owner

Built start-up logistics and transportation company, growing to 40 clients and revenues of $0.5MM+.

• Won business contracts with largest companies in Monterrey, Mexico, including CEMEX (Cementos Mexicanos), Ternium, Conductores Monterrey, DHL, Cervecería Cuauhtémoc Moctezuma (Heineken), Bimbo Bakery, and Deacero.

• Achieved profitability in first year with 10 clients, increasing sales 100% and clients 300% in second year.

Secretaria de Hacienda y Credito Publico (Mexican Customs), Torreon and Chiapas, Mexico 2001 – 2004

Customs Director

Managed operations of two stations with 300 customs agents on north and south borders of Mexico.

• Generated 200% increase in taxes collected at stations over 3 years by improving quality and quantity of customs crossings.

• Trained 300+ agents and union members on value and benefit of good customer service when interacting with individuals traveling through customs stations.

Grafo Regia FEMSA, Monterrey, Mexico 1998 – 2004

Senior Buyer

Conducted negotations for raw materials, machinery, purchasing, inventory, logistics, and import/export. Managed $40MM annual budget and led team of 30.

• Spearheaded implementation of SAP ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) software pilot, leading to a successful rollout for the entire FEMSA group.

• Slashed cost of raw materials 20% and increased margins 15% by collaborating with sales to forecast raw materials volume for 3-5 years and negotiating long-term contracts with suppliers.

Cervecería Cuauhtémoc Moctezuma (Heineken) FEMSA, Monterrey, Mexico 1997 – 1998

Junior Buyer

Negotiated and purchased parts, equipment, and transportation. Managed annual budget of $60MM.

• Lowered per truckload cost 20% by upgrading transport carrier capacity.

• Saved $1MM annually by replacing 7 suppliers within 1 month of discovering internal fraud.

EDUCATION, CERTIFICATIONS & RELEVANT TRAINING

BACHELOR OF SCIENCE, INDUSTRIAL ENGINEERING AND SYSTEMS

Technologico de Monterrey, ITESM, Monterrey, Mexico

NEGOTIATION

Karras, Monterrey, Mexico

MANAGEMENT SKILLS

Treasury Secretary, Mexican Government, Mexico, DF

FOREIGN TRADE

Mexican Customs, Mexican Government, Mexico, DF

MANAGEMENT II

EGADE (Technologico de Monterrey, ITESM), Monterrey, Mexico

MANAGING EMPLOYEES

FEMSA

POSITIVE NEGOTIATION

Coca-Cola FEMSA

EXECUTIVE COACHING

International Coaching Community Certificate



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