Senior Project Manager

JANE HEIN

**** ** ****** **** ****, OR ***** ********@**.*** H. 503/638-9686 C. 503/577-9748

Over fifteen years experience in directing and managing application development, network operations, and projects.

Management focus is in aligning technology to business needs through relationship building; developing, mentoring

and managing of high performance technical teams. Project management focus is on developing quality and efficient

project processes and delivering large, complex projects, on-time and to scope of network/system implementations,

application development, and business process improvements.

RELEVANT EXPERIENCE

NWEA - Northwest Evaluation Association Portland, OR

Application Development Manager/Senior Project Manager 2005 - Current

Responsibilities have focused on managing application and data development resources, building new

product offerings, improving and automating business processes, upgrading internal production systems,

establishing SDLC and ITIL processes. Supporting primarily .Net, SQL, Java, MicroStrategy, and legacy

application platforms

Management and Project Accomplishments:

• Managed the design and development of a comprehensive product update to the core solution for web-based

assessment.

• Directed, implemented and supported an enterprise application and data development strategy for over 60

applications and 30 databases

• Manage highly skilled application and data development resources across the project portfolio, managing 29

development professionals and an extended contractor pool of 20-30

• Managed IS portfolio and resource planning and management services resulting in forecast, plan and

variance management capabilities

• Project managed implementation of new financial accounting system.

• Project managed implementation of a new Business Intelligence technology platform and reporting capability

that presents growth, projected proficiency and norms data for teachers and principals

• Project managed the rollout of a secure data transfer service enabling K-12 instructional databases and

NWEA test administrative and reporting software applications to work together more effectively

Xerox, Office Printing Business Portland, OR

Senior Technology Manager 2002-2005

Responsibilities have focused on production systems operations management, application development,

business process improvement, Change Management, global program management (PMO), and Production

Control. Supporting primarily Cold Fusion, .Net, SQL, Oracle, Java, and legacy application platforms

Management and Project Accomplishments:

• Directed operations of global eBusiness and Free Color Printing applications and systems improvements;

increasing primary revenue systems availability to 99.95%, decreasing

• Program managed corporate Sarbanes-Oxley compliance and process implementation program including

assessment, documentation, process implementation, testing, and remediation of key IT general and

application/data controls

• Directed creation and management of global technology PMO resulting in improved project management

effectiveness, providing a portfolio management and project performance reporting capability, project change

management and improved resource utilization

• Directed and managed a comprehensive Change Management methodology, improving up-time for Service

Level Agreements on production systems. Processed over 7,900 system and application changes per year

• Project managed successful 11i Oracle Financial systems hardware implementation for the Finance

department

Symatrix Technology, Inc. (a.k.a Sirius Computer Solution, Inc) Portland, OR

Application Services Manager 1998 - 2002

As a manager for IBM technology consulting service, successfully delivered network management, custom

application development, and e-business solutions and consulting to customers. Supporting primarily

WebSphere and Lotus Notes application platforms

Management and Project Accomplishments:

• Managing 30 developers and system engineers, building business consulting services offerings, standardizing

project management delivery and service delivery performance.

• Project managed the design through delivery of a BtoB transaction management system, interfacing web,

EDI, and existing legacy systems for Willamette Industries

• Project managed the design through delivery of a web-based comprehensive custom application solution

providing audit control processes and risk mitigation for Regence BlueCross/BlueShield

• Project managed reengineering of IT operations and store system stabilization in 300 retail Les Schwab

locations

• Directed internal development of project life cycle and PMO to improve consulting engagement success

Fred Meyer, Inc. Portland, OR

Information Technology Director 1997-1998

Prior to acquisition, successfully managed technology project and audit program management and provided

focus on implementation of a corporate compliance program using project and development life cycle

methodologies new to Fred Meyer. Responsibilities included IS PMO implementation and management of

disparate business units from strategy planning through remediation efforts.

Management and Project Accomplishments:

• Directed and managed comprehensive technology inventory and assessment and usage metrics system

• Developed a PMLC and SDLC and implemented project office (PMO) establishing standard process

• Program managed Corporate Audit compliance program with cost avoidance totaling over $2mm

• Implemented ITIL-like technology audit control procedures and external review cycles

US Bancorp Portland, OR

Information Systems Manager/Project Manager 1995-1997

Prior to acquisition, focused on effective production systems operations management and assigned

technology project management using standard life cycle methodologies. Project Manager, production IS

services for Executive Messaging services, Improved Services systems, and EDI translator services.

Managed Project Office and performed technology investment analysis.

Management and Project Accomplishments:

• Corporate LAN server upgrade and consolidation

initiative (300 servers)

• UBANK On Line Banking prototype

• Corporate desktop Internet access (3,000 clients)

• Group Project Office & Resource Mgmt Process

• EDI Implementation (Electronic Data Interchange)

• Asset Mgmt/Inventory Systems Deployment

• Service Level Agreement program

Deloitte & Touche LLP Portland, OR

Management Consulting Project Coordinator 1993-1995

EDUCATION

Bachelor’s of Arts Degree - Washington State University

Dale Carnegie –Leadership Training, Received Highest Achievement Award

Danube Technologies, Inc – SCRUM Training, Certified SCRUM Master

Project Management Institute (PMI/PMP) – PMP Certification and PMI Member

Portland State University – Certified Project Manger

Xerox Lean Six Sigma – Yellow Belt Certification and Green Belt Training

Xerox TTM Project Methodology – Mastery Certification

Carnegie Melon University – CMM Mastering Process Improvement

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