Customer Service Administrative Assistant

Sophia Dalien

**** ********* ****** ***** **, ***61 | 407-***-****

********@***.***

OBJECTIVE: To secure a challenging position which offers opportunities for advancement and growth.

EDUCATION

Valencia College Orlando, FL | January 2012-May 2012

Technical Certificates | Accounting Specialist and Accounting Operations

Completion: May 2012

Columbia College Orlando, FL | August 2005- October 2009

Bachelor of Science | Business Administration

Concentration | Accounting

Graduation: October 2009

WORK EXPERIENCE

Chuck Ikeji, CPA Firm | Accounting Clerk Orlando, FL | June 2008-August 2012

• Journalized various transactions to general ledger for various companies.

• Performed bank reconciliations for various companies.

• Matched and verified the companies’ cash expenses.

• Assisted in preparing monthly Balance Sheet and Income Statements for various companies.

• Conducted closed end journal entries for the month.

• Participated in external Audits.

• Engaged in rigors accounting projects.

Sunbelt Trucking Incorporated | Administrative Assistant Orlando, FL | June 2005-May 2007

• Handled companies Account Receivables and Account Payables.

• Organized, prioritized and sorted large volumes of incoming correspondences.

• Created expense forms, records, reports and files for the company.

• Maintained all of company’s cash transactions on Excel.

Wal-Mart | Customer Service Representative Ocoee, FL | August 2002-March 2004

• Efficiently answered questions about store products and policy.

• Handled returns and exchanges for customers.

• Issued credit and adjustments.

• Performed register audits randomly.

SKILLS AND QUALITIES

• Proficient in QuickBooks, Peachtree, Excel, Outlook and PowerPoint.

• Strong verbal and written communication skills.

• Ability to work well in a fast-paced professional office environment.

• Possess strong analytical and problem solving skills, with the ability to make accurate decisions.

• Resourceful in the completion of projects.

• Efficient at multi-tasking.

ACTIVITIES AND COMMUNITY SERVICE

Chamber of Commerce | Ambassador Orlando, FL | August 2005-Present

• Design welcome events for newly enrolled members.

• Assist in preparation of monthly activities.

• Organize member’s invoices and receipts.

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