Director of Operations
Resume:
Joe Andrew Rodriguez
***** ****** ****, ****** *****; 78758
Home: ***/***/**** – Cell: 210/268/9903
Email: *************@*****.***
Objective
Seeking a position utilizing interpersonal, organizational and problem solving skills in order to determine, plan and conclude solutions to the existing problems, with room to advance.
Professional Experience
Fresenius Medical Care - Director of Operations
1998-2012
o Direct complex projects from concept to fully operational status.
o Directed and oversaw the dialysis business through effective leadership and management of customer service, quality patient care, marketing of FMS and responsible fiscal management. Coordinate operation strategies and activities to ensure the provision of outstanding quality patient care while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy in 15 Dialysis clinics, 12 hospital acute programs to include profit and loss reports for each facility.
o Developed area strategic plans, goals and objectives ensuring alignment with those of the region, division and company. Implemented, disseminated and administered operation strategies and objectives to ensure growth and revenue.
o Provide leadership, support and guidance to facility management including clinical and technical managers as well as Operations Manager. Managed the staffing through appropriate hiring, firing and disciplinary actions in collaboration with HR.
o Responsible for profit and loss management of each assigned facility / program including optimal performance of facility operations to achieve or exceed budgets and key performance indicators.
o Managed the payroll and oversee facility expenses and accounts payable for my assigned area practicing cost containment strategies.
o Review all balance sheets and income statements regarding revenue growth and commercial payor mix on a frequent basis.
o Accountable for implementing and driving FMS staffing and medical supply models and other business initiatives to include the prompt implementation of corrective action plans for clinics below threshold performance.
o Ensured efficient and economical performance in accordance with clinic operating budgets and business plan. Review analysis of performance including financial and productivity data for entire area. Coordinated and oversaw all logistics associated with patient care.
o Ensured all employees receive the appropriate training and education according to policies and procedures including ongoing compliance training.
o Primary liaison between the company and the Medical Directors, Medical Advisory Board members and referring physicians, ensuring appropriate communication and maintaining an excellent and strong relationship with each Medical Director and physician.
o Identified merger and acquisition opportunities and oversight on all JV (joint venture) operations. Participated and managed all meetings in regards to JV along with RVP.
o Prepared reports and audits to monitor efficiency of operators.
o Practiced risk management strategies and collaborated with internal and external legal counsel.
o Maintain current knowledge regarding local healthcare market and industry, which may impact business.
o Involved in the PQ process for building new dialysis facilities and working side by side with project manager, state and federal agencies and surveyors.
o Uphold staffing guidelines and ensuring Total Area Productivity is met and maintained.
o Prepared budgets, cost reports and forecasted quarterly goals for all facilities and ensuring those budgets are met thru out the year.
o Initiating growth by offering new services and modalities to hospitals as well as establishing new contracts and DENOVO’s in potential growth areas.
o Overseeing and aiding in the performance of all clinical managers by giving support and the tools to establish a compliant facilities.
o Responsible for upholding and driving the core values of Fresenius Medical Care.
o Director of Operations for Home Therapies – PD and Home.
o Directed monthly meetings with all management and Medical Directors.
o Participated in strategic meetings with Regional Vice President and Business Unit President in Operational Meetings.
o Program Director and Business Implementation Specialist for all company policy and procedures.
o Responsible for each facilities maintenance and appearance to include safety of all systems.
United States Marine Corps – Small Arms Repair Specialist 1994 - 1998
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Education
Our Lady of The Lake University / San Antonio, Texas – Bachelor in Business Administration 1997
Language / Awards
Fluent in English and Spanish. / Awarded the Achievement Award from the President and Deans List at Our Lady of The Lake University.
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