Human Resources Director/ Manager
Resume:
Kevin Roylee Ware
Improving Performance • Enhancing Work Environment • Inspiring Career Growth
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EXPERIENCED MANAGER
…dedicated to providing exceptional results through associate engagement and customer hospitality
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Creative Leader, experienced manager with Bachelors degree, currently obtaining MBA, coupled with over 13 years experience in management. Experienced in HR and operations for department employing over 50. Excel in high pressure multitasking environment while prioritizing tasks. Successful history of drastically improving employee engagement, client satisfaction and customer satisfaction. Perform all accounting duties for department in Business setting. Proficient with Microsoft office programs, and use of database programs.
SUMMARY OF QUALIFICATIONS
• An enthusiastic, creative, and passionate manager, mentor and advisor who believes all associates can provide exceptional outcomes through exceptional leadership and service.
• Specializations include: Human Resources, Hospitality Service, P&L and Department Operations.
• Leadership by Example - Use a balanced blend of integrity and accountability to motivate associates and candidates to perform to and exceed expectations.
• Engage Associates – Work closely with associates daily throughout career, repeated successes achieving high level of associate engagement/satisfaction.
• Leverage Resources / Strategic Collaborations – Work closely with district leaders and community partners to encourage involvement and strong community alliances.
• Utilize a visionary approach with consistency to help associates take part in recruiting. Majority of applicants come from current associate referrals.
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HIGHLIGHTED PROFESSIONAL EXPERIENCE
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ARAMARK HEALTHCARE SERVICES, MALVERN PA DECEMBER 2011 -PRESENT
Director of Environmental Services
• Direct and supervise 30+ hourly associates and supervisors.
• Utilize experience and knowledge of HR policies to recruit, train, mentor and counsel associates accordingly.
• Manage Payroll, training and resolution of HR concerns for department.
• Manage P&L, coding and submitting of invoices to client.
• Conduct Department meeting/presentations.
• Use innovative methods and materials to produce excellent customer service through compassion and innovation.
Highlighted Achievements
• Implement Operational Excellence standards for location.
• Adjust budget and labor matrix to meet client expectations while maintaining quality.
• Improved efficiency of labor force to meet budgetary needs.
• Mentored and coached associates to help grow and advance careers.
BANFIELD PET HOSPITAL (MARS INC) WILLOW GROVE, PA JULY 2011 – DECEMBER 2011
Practice Manager
• Direct and supervise hourly associates.
• Utilize experience and knowledge of HR policies to recruit, train, mentor and counsel associates accordingly.
• Submit weekly forecast for department budget including payroll and projected profit.
• Utilize multiple techniques to acquire new business and retain current clients.
• Use innovative methods and materials to produce excellent customer service through compassion and innovation.
MORRISON MGNT SPECIALISTS (COMPASS GROUP USA), Holland, PA August 2010 – June 2011
Director of Community Works
• Direct and supervise 25+ hourly associates and 1 Assistant Director.
• Utilize experience and knowledge of HR policies to recruit, train, mentor and counsel associates accordingly.
• Manage payroll and benefits for on site associates.
• Utilize multiple quality assessments to measure associate performance.
• Conduct Department meeting/presentations and oversee committees.
• Use innovative methods and materials to produce excellent customer service through hospitality.
Highlighted Achievements
• Contributed to improved resident satisfaction for department.
• Change and implement new scope of service to comply with company and client expectations.
• Improved efficiency of labor force to meet budgetary needs.
• Improved financial performance, eliminated overtime, produced profit consistently.
• Enforced HR policies and procedures consistent with employee handbook.
• Mentored and coached associates to help grow and advance careers.
CROTHALL SERVICES/MEDI-DYN (COMPASS GROUP USA), Humble, TX June 2007 – July 2010
Assistant Director
• Direct and supervise 50+ hourly associates, 2 Operations Managers and 1 HR Generalist.
• Utilize experience and knowledge of HR policies to recruit, train, mentor and counsel associates accordingly.
• Manage payroll and benefits for onsite associates.
• Utilize multiple quality assessments to measure associate performance and client satisfaction.
• Use innovative methods and materials to produce excellent patient satisfaction through hospitality.
• Follow up with patients who rated client negatively on patient satisfaction survey.
Highlighted Achievements
• Improved employee engagement from 2.25 to 4.3 on 5 point scale during tenure.
• Contributed to improved patient satisfaction for department surpassing client expectations.
• Change and implement new scope of service to comply with company and client expectations.
• Increased financial performance, produced profit consistently.
• Enforced HR policies and procedures consistent with employee handbook.
• Mentored and coached associates to help grow and advance careers.
• Chaired ER Experience and Safety Council committees for client.
• Promoted internally
MEDI-DYN INC, (COMPASS GROUP USA) Loveland, CO Sept 2005 – June 2007
Operations Manager
• Direct and supervise 38+ hourly associates.
• Hands on approach to training and engagement.
• Utilize multiple quality assessments to measure associate performance and client satisfaction.
• Utilize experience and knowledge of HR policies to recruit, train, mentor and counsel associates accordingly.
• Service recovery for unsatisfied patients
Highlighted Achievements
• Improved employee engagement 3.5 to 4.89 on 5 point scale during tenure achieving Top 5 percentile in Gallup Q12.
• Improved Patient Satisfaction to top 2 percentile measured by Press Ganey.
• Achieved top ratings for internal survey of client satisfaction, client submitted testimony for service.
• Enforced HR policies and procedures consistent with employee handbook.
• Mentored and coached associates to help grow and advance careers.
• Chaired Infection Control and Environment of Care committees for client.
• Promoted internally
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ASSOCIATIONS AND AWARDS
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Served on Fraternity Executive Committee, Head of Standards Committee and as Internal Vice President. Member of Lambda Chi Alpha Fraternity, Member of OSU’s Alumni Association since 2000. University of Texas at Arlington Alumni Association since 2005, Partners in Caring (Memorial Hermann Healthcare) Member since 2007 Top ten percentile for Gallup Q12 employee engagement for my department 2006, 2007, Top 5 percentile patient satisfaction 2006, 2007, Dean’s list 2001-2005; Phi Sigma Theta National Honors Society, Who’s Who Among American High School Students 1997, 1998, 1999, 2000. Who’s Who Among American High School Athletes 1998, 2000.
EDUCATION
B.A., Psychology, University of Texas at Arlington, Arlington, TX – 2005
MBA HR, Keller Graduate School of Management, Fort Washington, PA – August 2011 - Present
ADDITIONAL TRAINING
Studer Group Patient experience training: completed June 2008. Labor Relations Training: ongoing, Crucial Conversations: completed March 2007, Hardwiring Excellence: completed November 2005, DDI Leadership training: August 2006, Clients for Life: completed December 2007. DDL Leadership Training: October 2009. HRDQ Leadership vs. Management: February 2011
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