Customer Service High School

Jade Rene’ Seastrunk

**** ********* *****

Dallas, TX 75237

Cell: 225-***-****

E-mail: *************@*****.***

Objective

I have 7 years of customer service and my focus is on the accuracy of company-wide guidelines and great customer service. My goal at this time is to find long term employment in the customer service industry, and to ensure that I provide each customer that I come in contact with a great experience from beginning to end. I would also like to expand my medical experience.

Employment

September 2011 to December 2011

ACS-INC

5700 Florida Blvd. Suite 100

Baton Rouge, La 70805

Customer Service Representative

Duties

• Accepted calls from clients who receive state benefits such as SNAP, FITAP, KCSP, and CCAP.

• Assisted clients with applications and renewal packets.

• Advised clients of application status as well as case status.

• Assisted Child Care Providers with the application process to become a licensed provider.

• Mailed clients applications, budget sheets, and simplified report form.

• Provided e-mail to clients worker when clients request to speak to worker.

July 2008--October 2009

Convergys

7173 Florida Blvd Ste. 200

Baton Rouge, La 70806

Customer Service Rep

Duties

• Answer inbound calls

• Take payments

• Directed calls to the appropriate department

• Answer billing questions

• Order products and services

• Renew contract agreements

• Assist with technical issues

• upgrade software

• make sure all issues were resolved

• report to supervisor with sales daily

• walked the production floor to assist other employees with customer complaints

September 2007-March 2008

JC Penney

Youree Drive

Shreveport, LA 71107

Customer Service Representative

Duties

• Take payments

• Complete transactions

• Catalog Orders

• Operator

• Provide excellent customer service

January 2006-August 2006

US SUPPORT

Bert Kouns Road

Shreveport, LA 71129

Billing Representative

Duties

• Answer inbound calls

• Take Payments

• Schedule trouble tickets for technical issues and equipment pickup

• Answer billing questions

• Restore services

• Provide excellent customer service

Skills

During my time in the customer service field these are the skills I have gained proper knowledge of modern office practices and procedures, profound ability to maintain correct spelling, punctuation and grammatical errors, sound knowledge techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment with the ability to type accurately at a rate of 65 w.p.m., and data entry. Interact tactfully and effectively with members of the public, co-workers and managers. Assisting others and myself with public speaking, with the ability to understand and carry out written and oral instructions, perform detailed clerical work and maintain attention to detail despite frequent interruptions. Greet the public in person and over the telephone. Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence. Set up and maintain various files and records and the ability to keep confidential information (social security numbers, dates of birth, addresses, credit card numbers and more) secured. And last the ability to complete multi-tasking while working in a fast-paced environment and the willingness to adapt to change as soon as changes are made and answering of multiple phone lines.

Education

Many High School H/S Graduate of 2004

100 Tiger Drive G.P.A 3.52

Many, La 71449

During my high school years i was nominated for who’s who among american high school students

Northeast Louisiana University now University of Louisiana @ Monroe

1000 University Drive

Monroe, LA 71203

I was attending for Radiologic Technology, but unfortunately I wasn’t able to complete it

G.PA. 3.2

References are Available upon Request

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