Customer Service Sales

DAVID J. DISQUE

************@*****.***

**** **** ********** *** ****: 937-***-****

Centerville, OH 45458 Cell: 614-***-****

PROFILE

Senior retail operations and turnaround executive leader with over 20 years of experience driving sustainable revenue growth and territory expansion for major retail organizations. Strong track record of training and mentoring personnel to achieve ambitious goals and surpass sales objectives. Adept at evaluating business operations and implementing successful strategies to generate growth and gain market share. Expertise includes business development, strategic planning, budgeting, site selection, team building, operational improvements, merchandising, customer service, inventory management, cost controls and process & policy execution. Dedicated to developing and motivating diverse groups of employees to consistently exceed expectations.

EXPERIENCE

SHOE RETREAT, LLC, Columbus, OH 2010 – 2011

Specialty retailer of women’s, men’s and children’s branded footwear at exceptional value prices.

Vice President, Store Operations

Directed new store/company launch, performed talent acquisition, training, set operational compliance standards, developed customer service culture, drove sales goal achievement, payroll & expense planning/control, advised founders to tune merchandise assortment & adjust marketing strategy.

Orchestrated company launch, opening firm’s first four stores within six weeks.

Provided actionable recommendations to founders on assortment, marketing and customer feedback which were instrumental in tuning the business model.

Revamped store layout and presentation, improving shopability, sales and margin trends.

SEARS HOLDING COMPANY, Hoffman Estates, IL 2008 – 2010

Kmart Division- general merchandise discount store chain operating 1,200 stores US and Canada

District Manager

Drove the effort to achieve the company operational plan across an 8 store, $75M district to attain company objectives on sales, profit, payroll & expenses, inventory shortage, merchandise in-stocks, customer service experience, loyalty program and various other company metrics. Transformed district culture into one of accountability and recognition for performance success.

Improved EBITDA by $1 million in 2009, an increase of 138%.

Decreased inventory shortage by 47 basis points to 1.42% over 1.9% the previous year.

Raised training compliance from 73% to 99% in a 6 month period.

Elevated district’s C-SAT score by 38%.

Re-established processes, standards and instilled a team attitude of can-do.

PIVOTAL STRATEGIES, LLC, Columbus, OH 2006 – 2008

Business services group that advises small and mid-sized retailers

Senior Consultant

Developed content for operational offerings, reviewed store operations and presentation, conducted strategic and tactical assessments published and presented reports to retail clients.

Conducted insightful needs assessment and business improvement reviews that went to the root cause of operational problems and provided performance solutions.

Reviewed organizational structures, job descriptions and role checklists.

Created sales, customer service, product knowledge and management development programs including best practices for business improvement.

Designed and developed custom merchandising solutions based on real-floor experiences to position client for strong and sustainable results.

Recommended policy and procedure standards with progressive discipline programs to gain alignment and accountability from everyone within the organization.

DAVID J. DISQUE

************@*****.***

9729 Olde Georgetown Way Home: 937-***-****

Centerville, OH 45458 Cell: 614-***-****

PAGE 2

DSW, INC., [DSW Shoe Warehouse], Columbus, OH 1998 – 2006

Specialty, branded footwear retailer with over 650 stores and leased units nationwide.

Senior Vice President, Store Operations & Leased Businesses

Developed new business operations throughout 36 states across the US, consisting of 435 stores/leased depts with total company sales of $1.1 billion. Created store/field/corp. structure to accommodate store build out, led 5 Regional VP Directors and 40 District/Area Managers. Drove sales, payroll/expense control, customer shopping experience and loyalty program and informed real estate decisions. Supported gross margin through store execution of merchandise presentation and markdown timeliness. Executed inventory shortage reduction, all store communications, grand openings and promotions. Instrumental in talent acquisition and development.

Devised a corporate retail price structure that increased sales and profits by $8 million, annually.

Raised participation in customer loyalty program to 60%, generating $95 million in additional sales.

Achieved industry-leading three year inventory shortage average of 0.8%, saving $3 million.

Established retail lease partnerships with Stein Mart, Filenes Basement, and Gordmans Stores, worth $120 million in sales.

Developed a mis-mate control program that slashed store-generated markdowns by $1 million.

Streamlined store stocking process and decreased fixture replacement, labor, and supply costs to save over $2.5 million a year

Transformed store efficiency through technology, which allowed 20% of labor to be redirected to customer-centric interaction

Pioneered register bar system, decreased store fixture costs by 30% and improved check-out speed by 25%.

Created a new store operations team and turnkey process that resulted in five years of successful store openings, relocations, and remodels and a reduction in pre-opening timeline from six to 3.5 weeks

Decreased 30% mgmt turnover to 14% with a 77% internal fill rate for store mgrs, district mgrs and RVPs

Developed and promoted 5 District Managers to VP Directors, 27 store managers to District Managers.

HILLS DEPARTMENT STORES, Canton, MA 1993 – 1998

Discount department store chain with 155 stores and $1.8 billion in annual sales

Vice President, Region Operations (1995 – 1998)

Performance leader for customer service, merchandising, sales, payroll, profit, communications, talent development, performance, and 78 stores with $913 million in sales and 4,700 employees

Exceeded profit contribution performance by $863,000

Built NFL team apparel sales to $5 million in the Pittsburgh, Buffalo, and Cleveland markets

Launched a specialty vending business that increased profits by $900,000

Decreased regional expenses by $3.1 million and payroll by $3.2 million

District Manager (1993 – 1995)

Supervised 700 employees and 11 stores in the Pittsburgh area with $150 million in sales

Surpassed comp sales by $8.5 million and comp profit by $1 million

Mentored two district operations managers who were promoted to district managers

EDUCATION

Business Administration

University of Cincinnati, Cincinnati, OH

Leadership Development Program, Center for Creative Leadership

Certified Instructor, MOHR Training Program; Achieve Global, Management Development Series

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