Clerical

SUMMARY OF QUALIFICATIONS

Highly experienced information processing professional crossed trained on data entry, mortgage loans, retirement portfolios, banking reconciliation, general ledger balancing and medical insurance.

Able to utilize, evaluate and improve on procedures with excellent attention to detail.

Work well individually and as part of a team with minimal supervision.

Strong computer and communication skills.

Able to respond to changing work conditions with a strong sense of focus and concentration.

WORK EXPERIENCE

Long term and short term contract assignments which created a win-win for my work-life needs.

I received repeated requests from Top Agencies in the San Antonio area, my reputation in the contract community is stellar.

1999 – 2007

Position I especially enjoyed and am proud of:

Authorization Coordinator:

Take incoming calls from provider’s office regarding members authorization

for procedures to be done.

Build cases in different software programs in order for the members case to be

Review by the nurses or the medical director.

Auto approved procedures per internal guidelines..

Program Technician

Processes applications and determines program status.

Effects timely updates to the database when there are changes in circumstances or eligibility status.

Responsible for all activities associated with application processing and program determination.

Loan Representative

Updated customers loan account information including address changes and payment history.

Booked cash flow line of credit. Accurately calculate and analyze debt to income ratio.

Knowledge of credit laws and regulations.

Senior Advance Department Specialist

Investigated, researched, and resolved data or customer problems using a variety of resources. Verified and/or corrected set of data. Compiled data, maintained logs and completed EDS and Branch Film reports.

Responded to routine customer and interdepartmental questions over the telephone and fax. Classified and/or cross-referenced data. Prepared, inventoried and purged file as needed.

EDUCATION

Howard Payne University Brownwood,Texas

Computer Business Management

San Antonio, Texas

San Antonio College

San Antonio, Texas

SKILLS

Computer

Microsoft Word, Excel, Access, Outlook, Sell station

11, 000+ alphanumeric key strokes per hour data entry.

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