Customer Service Manager

Jessica Marie Fishburn

*** *. ******* ***. #**** Gilbert, AZ 85233

720-***-**** ************@*****.***

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Phlebotomy Technician

An intelligent, enthusiastic, and reliable phlebotomy technician dedicated to providing excellence and

professionalism in healthcare settings.

Qualifications

• CPR and First Aid certified, exp. 2013

• 12 years of childcare experience

• 9 years of providing quality customer service

• 6 months of administering growth hormone shots to adolescent sibling

• 5 years team management experience in retail and hospitality

• Proficient computer skills

• Excellent phone etiquette and multi-tasking capabilities

• Quick to acquire new skills and enjoy being challenged

• Patient I.D.

• Microtainers

• OSHA and HIPAA proficient

• Medical terminology proficient

• PKU

• Processing

• Centrifuging

• Butterfly technique

• Syringe draw

• Performed venipuncture and skin punctures to obtain blood samples for lab tests

• Prepared, processed and stored patient specimens and samples according to procedures using

standard technique for laboratory testing

• Collect urine drug screen specimens

• Transported specimens for laboratory testing

• Blood typing

• Dermal punctures

• EKG

• Performed over 600+ successful butterfly and straight needle draws using ETS method

Education

Pima Medical Institute

Phlebotomy Technician program

March 2012 Graduate

Completed 160 hours of externship at South East VA Clinic with over 600 successful draws

Wheat Ridge High School

Graduating Class 2006

Work Experience

Straight A Coffee Co., Barista

March 2011- January 2012

Supervisor: Eric Baker, Owner

Barista, cash handling, food prep, customer service, and basic housekeeping.

The Windy Saddle Cafe, Manager, Barista.

June 2008- March 2011

Supervisor: Brett & DeAnn Wieber

Train new hires, team management, cash handling, food prep, customer service, and basic

housekeeping.

Self -Employed Nanny

June 2008- March 2011

Supervisor: Brett & DeAnn Wieber

Cared for two children. Duties include crafts, meal time, play time, homework, and other activities.

Icing Retail Store, Manager, Associate

May 2007-2008

Supervisor: Maudra Pacheco

Cash handling, team management, scheduling, inventory tracking, bookkeeping, sales, customer

service, and ear piercing.

Claire's Retail Store, Assistant Manager, Associate

January 2007- May 2007

Supervisor: Maudra Pacheco

Cash handling, scheduling, sales, customer service, inventory tracking, ear piercing, and basic

housekeeping.

Starbucks Coffee Co, Barista, Cashier

September 2005- May 2007

Supervisor: Jody Leeper

Barista, cash handling, customer service, and basic housekeeping.

Tommy Hilfiger Retail Store, Sales associate, Cashier

August 2005- January 2007

Supervisor: Tiffany Kerwood

Sales, customer service, shipping, cash handling, and basic housekeeping.

*References upon request

Contact this candidate