CATHY XIAO

**** *********, ******** **, *** *G*

Phone: 514-***-**** or Cell: 514-***-****

Email: oyymiy@r.postjobfree.com

Objective: Customs Clerk

SKILLS AND CAPABILITIES

• Strong Microsoft Word, Excel, Power Point, Access etc

• Knowledge of all application customers laws and regulations

• Quick learner and good at analyzing each shipment to determine appropriate process

• Ability to work effectively with people of different background, get along well with others and good team player

• Strong ability to work in Multi-task and fast paced environments under tight deadlines.

• Exceptional attention to detail, well organized and high level of accuracy

• Excellent oral communication and customer service skills

• Fluent in English and Mandarin (reading, writing, speaking and typing)

• Can perform conversation in French

Release Classification Analyst (RCA)

(2008- 2009) Livingston International Inc., Vancouver

(Customs broker)

• Ensured accurate and timely release of shipments for a designated client base including all modes of transportation

• Created customs entries in LOCUS through proper vendor and keyword selection and interpretation of documentation for both high and low value shipments, subject to the direction of the Import Analyst, in order to maximize ACROSS releases

• In a professional manner, contacted client/carrier for missing documentation, information or instructions

• Checked the status of shipment and contacted trucking company to ensure efficient delivery

• Assisted in ensuring that all entries are released, classified and billed tariff accurately and within LII service standards, to earn clients’ complete satisfaction.

• Participated fully with other team members in the day-to- day operations of the team.

Transportation Clerk

(2005-2007) Solid Freight Systems Ltd ., Vancouver

• Advertised and promoted sales to existing clients

WORK EXPERIENCE

Cont’d P.2…….

• Contacted the factory, estimated or quoted prices and other contract terms, warranties and delivery dates

• Accurately prepared import and export documents (including invoices, packing list and Bill of Lading etc) according to the contract and Letter of Credit (L/C)

• Obtained the freight rate from shipping companies and compared prices across these companies.

• Provided efficient handling of container and LCL shipments

• Consulted with clients after sales to resolve problems and to provide ongoing support to ensure their satisfaction.

Customer service Clerk

(Jan 2005-Nov 2005) Cong’s Renovation & Trading Ltd.,Vancouver

• Handled Customs Documents for the company’s imported material

• Compiled data, photocopied and collated documents for distribution and filing

• Handled complaints lodged by the customers tactfully and answered enquiries

• Prepared documents and reported to the manager in a timely manner

• Answered and forwarded telephone or electronic customer enquiries

• Processed incoming and outgoing mail manually or electronically

• Established the client network and maintained good relations with clients

EDUCATION

Montreal Centre Lartigue French Course 2009-2010

Vancouver Community College Vancouver BC May 2008

Transportation Logistics Certificate

West Coast training & Consulting Vancouver BC Dec 2007

Certificate of Dangerous Goods

Certificate of IATA Dangerous Goods

South Hill Education Center Vancouver BC 2006

References available upon request

Cathy Xiao

*: 3474 Hutchison, Montreal QC, H2X 2G7

( Home: 514-***-**** or Cell: 514-***-****

8: oyymiy@r.postjobfree.com

Aug 13, 2010

Dear Hiring Manager

Re: Application for Customs Clerk

I am writing to apply for the position of Customs Clerk and to inform how my experience and qualifications relate to the position.

I have relocated to Montreal from Vancouver and presently looking for a

work arrangement or a Customs Clerk at your company.

I have worked as a Customer Service Representative and Transportation Clerk for a shipping agency and renovation operator for nearly 4 years. In this capacity, I dealt with Canadian Federal Customs rules and regulations on a daily basis and ensured timely, accurate, and professional communication with existing and potential clients. Moreover, as an experienced Transportation Clerk, my areas of responsibility included preparing import and export documentation according to the L/C, freight quotations, and goods booking and shipping.

In addition, I have hands on experience as a Release Classification Analyst and Customer Service Representative. I am knowledgeable in regulations and proper procedures to clear many companies’ imported goods and to efficiently maintain the updated records and files using current software.

I hope my 4 years of experience in the logistics field, qualifications and training will meet the required standards for this position. In addition, I believe that my excellent interpersonal and communication skills, extensive knowledge of computer operation and Microsoft software, and good problem solving skills could be an asset for your company.

Please find enclosed my resume which outlines my qualifications and previous work experience. I look forward to having an opportunity to contribute my skills for your company’s vision and goals.

Thank you,

Yours sincerely,

____________________

Cathy Xiao

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