MICHELLE PARRIS

**** ****** *****, *******, **

919-***-**** Cell

oywk1s@r.postjobfree.com

Significantly people-oriented and career reflects hard work underscored by a high level of integrity.

SALES REPRESENTATIVE PROFILE

Career-minded business professional offering varied and progressive sales and customer service experience. Excellent

interpersonal skills are supported by ability to motivate others to achieve company goals and objectives. Top ranked

sales executive with a proven track record of exceeding annual sales targets . Energetic, consistent and dependable

in carrying out responsibilities to successful completion while working in a team-oriented, high pressure environment.

Natural communicator with ability to build, produce and succeed. Strong leadership skills with an emphasis on

integrity and decisiveness.

•Enthusiastic, creative and willing to assume increased responsibilities.

•Unique ability to adapt quickly to challenges and ever changing environments.

•Enjoy challenges and thrives in a “people-oriented” environment.

•Able to coordinate, plan, delegate and prioritize multiple activities.

•Perform effectively both as an autonomous and self-motivated professional and as an active team member.

KEY AREAS OF EXPERTISE

New Business Development Client Retention

Time Management Building Market Presence

Driving Revenue Growth Innovative Problem Solver

Focused and Task-Oriented Organizational and Leadership Skills

EXPERIENCE

UNIVERSAL DEBIT & CREDIT/DIRECT CONNECT, Chantilly, Virginia 11/01 – 07/12

DISTRICT MANAGER / MARKETER

•Hire, trained and evaluated sales representatives in the sale of Visa and MasterCard merchant service processing

(retail and B2B) throughout North Carolina and Virginia.

•Obtained new business through cold calling, leads, networking, direct mailings and telemarketing campaigns while

serving existing customers.

•Maintained strong product knowledge of old and new products.

•Responsible for equipment installation and training of team members.

•Generated a team atmosphere that meets or exceeds weekly and monthly sales quotas.

SIGNIFICANT ACCOMPLISHMENTS:

•Served as representative and liaison to four banks encompassing 44 branches in North Carolina and Virginia

•Recognized as 2005, 2006, 2007 top ten Circle of Excellence.

NATIONAL PROCESSING COMPANY, Louisville, Kentucky 11/00 – 11/01

DISTRICT MANAGER, 4/01 – 11/01

•Hired and trained sales representatives in selling of Visa and MasterCard merchant service processing to

businesses throughout Eastern North Carolina.

•Developed new business and serviced customers. Provided strong product knowledge and effective sales

techniques and closing skills.

SIGNIFICANT ACCOMPLISHMENT

•Second quarter in 2001, recognized as the fourth top regional office within the company.

ACCOUNT EXECUTIVE, 11/00 – 4/01

•Sold Visa and MasterCard merchant service processing to new and existing business.

•Established new territory through effective cold calling in the Triangle area.

•Installed product and trained customers on use.

SIGNIFICANT ACCOMPLISHMENTS:

•Consistently maintained monthly quotas.

•Recognized as Top Account Executive in December 2000 and January 2001.

COUNTRYWIDE HOME LOANS, Raleigh, North Carolina 9/99 – 11/00

CUSTOMER SERVICE REPRESENTATIVE

•Responsible for preliminary loan approval of FHA/VA, Conventional, Second Mortgage and Equity line loans.

•Reviewed and determined acceptability of documentation received from credit reports.

•Assessed employment verification and government agencies.

•Provided frequent progress reports to borrowers.

•Prepared loans for closings while maintaining a caseload of 50-60 clients.

•Served as Customer Service Representative to four loan originators.

FIRST UNION MORTGAGE CORPORATION, Raleigh, North Carolina 10/98 – 9/99

RESIDENTIAL SERVICE SPECIALIST

•Provided preliminary approval for FHA/VA and Conventional loan applications.

•Assisted, updated and resolved issues with internal and external customers.

•Researched, obtained, reviewed and determined acceptability of documentation.

•Processed loans for top three loan originators in Virginia, averaging $500,000 to $2,500,000.

WAKE COUNTY DEPARTMENT OF HUMAN SERVICES, Raleigh, North Carolina 3/95 – 10/98

CASE MANAGER, 5/96 – 10/98

•Provided confidential consultation and needs assessments to determine eligibility for Federal Government

Subsidized programs for economic self-sufficiency.

•Assessed clients’ education and work skills to provide recommendations to Human Services and other community

assistance resources.

•Initiated child support enforcement, drug screenings, unemployment assessments, and investigated fraudulent

clients.

•Handled a caseload of 200 to 235 clients.

•Conducted group sessions for reapplication of Work First, Food Stamp, and Medicaid.

•Trained and supported new case managers.

INCOME MAINTENANCE SPECIALIST, 3/95 – 5/96

•Determined clients’ eligibility for Food Stamps using Federal procedures and guidelines.

•Evaluated information verified employment and assessed household eligibility.

NATIONWIDE INSURANCE COMPANY, Raleigh, North Carolina 4/93 – 12/94

CUSTOMER SERVICE REPRESENTATIVE

GREAT AMERICAN INSURANCE COMPANY, Raleigh, North Carolina 12/90 – 4/93

RISK EVALUATION SPECIALIST / UNDERWRITER, 4/92 – 4/93

CUSTOMER SERVICE REPRESENTATIVE, 12/90 – 4/92

EDUCATION

STRAYER UNIVERSITY, Raleigh, NC, A.A.S. in Business 2011, (B.A, in Management, April 2013)

HOWARD PERRY AND WALSTON REALESTATE SCHOOL, Raleigh, NC, Certificate of Completion

SANDHILLS COMMUNITY COLLEGE, Pinehurst, NC

TRAINING / CERTIFICATES

Time Management PMI

Underwriting Self-Employed Borrowers Handling Conflicts

Team Performance Management Communicating With Others

Leading Effective Meetings FHA Processing/Underwriting

Electronic Transactions Association University

VOLUNTEER EXPERIENCE

YMCA (AAU Basketball)

References Available Up Request

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