Trainer/HR Professional * MBA, MS-OM/HR

Christina A. Thompson, MBA, MS-OM/HR

Email: oyut0o@r.postjobfree.com *Norfolk, VA* Phone: 804-***-****

I am a demonstrated professional with extensive experience in training, human resources, problem solving, achievement of objectives, and investigation. I am adept at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. I am also an enthusiastic employee with an expansive knowledge base in working with internal and external stakeholders.

SUMMARY

• Comprehensive knowledge of training and learning development strategies for all staff levels from Customer Service to Executive Staff across an organization, to include product training, company systems, operations and sales education for 1500+ employees

• Developed employee recognition plan by and guidelines for utilization and implementation within 6 months for a staff of 50

• Created employee handbook as an easy to read finger tip access on state processes for use in State Agency and presented to management for Secretary of Transportation

• Acted as liaison for key staffers and all levels of management for inquiries about HR information, EAP programs and services, and organization procedure

• Initiated and provided training which included leadership programs, EEO and workplace protocol for management and staff for private sector and state employees to ensure compliance and knowledge base

• Developed, planned, delivered and facilitated entire training packages that provided guidelines and procedures including but not limited to new hire orientation, employment policies and procedures, customer service methods, soft skills, and system processes

• Extensive knowledge, progressive and direct experience with executive level governmental representatives and processes including State Delegates, Senators, and Governor

CAREER HIGHLIGHTS

Lead Trainer/Consultant

Diagonal Services May 2009-Oct 2009

• Provided training including soft skills and other business needs by delivering learning and development opportunities through presentations, lectures, role play, group discussions and challenging/thought provoking questions and strategies to engage the learner and encourage participation by incorporating and utilizing training technologies, business analysis, skills assessment and curriculum development

• Designed, implemented, managed, and assessed learning management through all phases of training including planning, development, coordination and execution

• Developed and designed training manuals, materials, training modules, and the related participant guides to enhance the performance and development of employees of organization

Gubernatorial Appointee/Human Resource & Training Development Specialist

State of VA, Richmond, VA 2003-2008

• Acted as point of contact for key staffers and all levels of management for inquiries about HR information, EAP programs and services, and organization procedure

• Effectively investigated and researched employee issues and management concerns including but not limited to EEO complaints and Title VII compliance which incorporated identifying, evaluating, and explaining issues clearly orally and in writing for required documentation

• Directed administrative and project support efforts including business-development research and compiled results for review by executive team.

• Provided all administrative support to the State Rail Board and Commission for statewide access and distribution including preparation of monthly expense and travel reports according to budgetary restraints and related regulations.

• Successfully oversaw license renewal and identified the needs of employees providing guidelines for project managers, CPA, PMP and engineers.

Trainer/ Project Manager

Covad Communications, San Jose, CA 1999-2002

• Trained service installation workers, customers, managers and executive staff from all levels within the organization

• Supported and delivered training and process information/updates to customers and employees for the Central and Eastern Region

• Routinely developed maintain and updated training curricula as needed including training implementation of sales programs, new product and services for existing and new associates.

• Provided executive training for company-wide quarterly meetings on system changes and process updates

• Creation and development of surveys to evaluate effectiveness of services, training and procedural changes in addition to conducting research and making recommendations to improve training effectiveness

Account Services Manager

MCI WorldCom, Richmond, VA 1996-1999

• In a call center environment, acted as first point of contact to address services provided by company; through fast and accurate processing of orders, communication, in addition to coordinating with other departments to resolve complaints and inquiries

• Responsible for tracing and providing support for service orders from beginning to end by working with provisioning, management and customers

• Responsible for building and maintaining a business relationship with clients by providing prompt and accurate service to promote customer loyalty

Legislative Assistant

State of VA - House of Delegates, Richmond, VA 1990 - 1996

• Oversee all operations of the office to ensure effective and efficient coordination of the activities of the office including mail management, constituent services/notices, managed/coordinated opening/closing of Capitol Hill office in preparation/close of session

• Responsible for managing a portfolio of legislative issues, which included tracking bills, attending committee meetings, and building relationships with other legislative offices throughout the state, constituent groups and advocacy organizations

• Drafted and completed committee statements, speeches, constituent letters and supporting documentation letters for Senate and Delegate representatives in VA State government

Investigator

State of VA - Dept. of Professional and Occupational Regulation, Richmond, VA 1988 - 1990

• Conduct administrative investigations based on complaints filed by consumers of products/services in the state

for licensees of DPOR. Interviews were often with the complainant, licensee and other witnesses germane to the case

• Performed record searches when appropriate with other agencies throughout the state

• Information obtained was reported findings of licensees clearly and concisely to the appropriate Board

Paralegal

Legal Aid, Richmond, VA 1985 - 1988

• Completed investigations and preparation to represent clients in administrative hearings before state and federal hearing officers and representatives including management of full caseload requiring coordination with various agencies to ensure service or benefits were provided in accordance with the law/regulation

• Collect and interpret evidence to provide critical information both orally and in writing required for legal record(s) in courts and administrative proceedings

• Compiled and researched documents for court presentations for legal filings and other legal proceedings

KEY SKILLS

• Microsoft Word, Excel, Project, Outlook, Project and Power Point

• HR – Training, Cross Functional Team Coordination, Professional Development, Program Implementation, Training Technologies, and Skills Assessment

• Reporting and Research – Succession Planning, Business Analysis, and Policy Interpretation

• Writing – Curriculum and Course Development, Employee Recognition Plans, and Organizational Policy

• Investigation – Federal and State Benefits (Food Stamps, Public Assistance, Medicaid, Social Security. etc), Customer Based Complaints, EEO, Title VII, and Diversity

EDUCATION

Master in Organization Development * Capella University, Minneapolis, MN

Master in Business Administration * Averett College, Danville, VA

Post Graduate Paralegal Certificate * Georgetown University, Washington, DC

Bachelors in General Studies * Virginia Commonwealth University, Richmond, VA

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