Customer Service Software

Charles D Harper

*** ******** **

Bronx, New York

Telephone: 718-***-****

Cell: 718-***-****

Email: **********@*******.***

OBJECTIVE

To gain employment in the accounting field that will give me the opportunity to utilize and further expand my knowledge in the Accounting field.

EDUCATION

Associate of Science in Accounting 06/2010

Colorado Technical University Colorado Springs Co

Bookkeeping & Accounting Certificate Program 2/2008 -5/2008

City College Adult & Continuing Education Program. NY, NY

SKILLS

Excel, Word, QuickBooks, Outlook, Peachtree Team Player, Dedicated worker, willing to assist in other area, not a clock watcher, able to grasp information quickly.

WORK EXPERIENCE

Accounts Payable Clerk International Rescue Committee NY, NY 11/2010 – 07/2011

• Review check request and Invoices

• Sort and match invoice to check request

• Process check request

• Set invoices for payment

• Prepare and process accounts payable checks

• Vendor file maintenance

• Produce reports as needed

• Prepare analysis of accounts

IT HELP DESK CLERK United States Census Bronx NY 2/2009 – 9/2010

• Provided technical support for all automation function in the office

• Tracked and control inventory in the office. (copiers, fax machines, laptops, phones. Pc’s laptops)

• Troubleshoot hardware, software and telecommunication problem in the office

• Ensured that the proper forms were completed, returned and processed as necessary

• Communicated with internal and external customer to help solve their hardware, software problems

• Taught new staff members how to use the Census software, which included payroll software, customer service software, login software and employee software

SUPPLY CLERK

• Received office supplies and kits from headquarters

• Inventoried supplies and kits and store away

• Processed all incoming and outgoing mail

• Make sure printers, copiers, and fax machine have paper

• Troubleshoot problems with copiers, printers, and fax machines

• Made deliveries to other offices as needed

• Filed all shipping / delivering documents in binder

• Order supplies as needed

• Inventoried supplies on a monthly basis

• Help out in other departments as needed

BILLING COORDINATOR Choice Logistics New York, NY 4/2006 – 9/2007

• Prepared customer data for weekly, biweekly and monthly invoicing

• Checked customer data for errors, correct errors as needed before invoicing

• Entered customers billing information, customer contracts and updating information as needed

• Maintained and update vendor charges

• Kept and maintained records of invoices and supporting documentation

• Entered billing information for 3rd party billing

• Maintained and updating billing storage file for monthly storage billing

• Maintained and updating monthly Fuel Surcharge Program

• Reviewed weekly, biweekly and monthly reports for customer’s activity and billing discrepancies

• Resolved billing issue with customer

• Issued credits and rebills for customers

• Tested new software before giving it out to the user

• Install hardware and tested hardware to make sure that it worked properly

• Emailed customer invoices

• EDI customer invoices

BILLING MANAGER A1 INTERNATIONAL UNION, NJ 1/2005 – 4/2006

• Checked customer data for billing accuracy prior to weekly, bi weekly and monthly invoicing

• Entered time service information for weekly, biweekly and monthly billing

• Assisted Accounts Receivable with collection problem with regards to pricing issue

• Maintained and entered customer billing information, contract information

• Maintained and entered contract rates for Independent Contractor

• Invoiced bills to customer weekly, biweekly and monthly

• Emailed customer invoices (attached excel file) with specific parameter set by customer

• Mailed out invoices to customer

• Edi customer invoices

• Resolve customer billing inquires

• Issue credits to customer as needed

Contact this candidate