Manager Customer Service

MARIO ALEJANDRO COLÓN R.

***-** ******* **** *******, Ontario M5R 2T4

Residence: (647) 202- 6302 Email: *****.*.*****@*****.***

SKILLS

Registered Apprentice – Level II MTCU Curriculum (in progress)

Knowledge of brakes, drive trains, electrical, hydraulic, fuel systems

Work on equipment such as skid steers, bobcats, loaders, scrapper, forklift

Strong leadership/business background

Enthusiastic, self-motivated, and a self-starter, with experience launching a company from the ground up.

Strong verbal communication skills and excellent interpersonal skills.

Excellent computer skills with knowledge of Microsoft Word, Excel, Outlook, Internet Explorer

Proven confidence, enthusiasm and a desire to excel

Fluently Bilingual in Spanish and English EDUCATION

Centennial College, Toronto, Ontario, present – 2010 Heavy Duty Equipment Technician

Trade Practices (WPP), Engine Systems, Drive Train System, Wheel-end Assemblies and Brake Systems, Electrical Systems, Fuel Systems, Fluid Power Systems, Occupational Health & Safety

Specialized in Cat wheel loaders, Cat Skid steers, Bobcat, Jhon deer backhoe,

George Brown College, Toronto, Ontario, 2007- 2008 Electro Mechanic Technician

Electrical, schematics, electronics, maintenance, troubleshooting

Universidad Santa Maria, Caracas, Venezuela, 2001- 2004 BA, Economics

PROFESSIONAL HISTORY

Hydro Group (Canada) January 2009 – August 2010

-Divisional Manager for regional office covering all of Canada

-Built a client list of 400 companies, visited each company in person and presented products

-Stewarded 4 potential million-dollar deals

-Promoted the company at more than 25 industry trade shows and efficiently networked to build potential-customer list to 400 names

-Acted as a liaison in between vendors and management staff

-Began in an Assistant Manager position and within 3 months promoted to Assistant General Manager

Brightmark Canada (Formerly EC Lighting) January 2008 – January 2009

-Manager of lighting maintenance team

-Trained staff members and provided ongoing guidance and support

-Worked with company partners and suppliers to maintain stocks and supplies

-Provided lighting consulting and support for special events

-Provided lighting maintenance and repair to multiple retail outlets including

EC Lighting May 2006 - January 2008

-Assistant Manager

-Gained experience with lighting maintenance, inspection and repairs

-Provided excellent customer service to EC Lighting contracted outlets

-Reported weekly on company activities

-Worked in a team environment

V Lounge Construction Project February 2005- May 2006

-General Labor

-Worked with in the demolition team

-Assisted electrician and carpenter for the duration of the project

241 Pizza Restaurant January 2004 - February 2005

-Store Manager of 241 Pizza

-Provided customer service to in store customers and phone orders

-Prepared and cooked food and store items

-Worked store cash register, managed daily finances and wrote weekly reports

-Trained an managed other store employees and drivers

Community Involvement

-Peacebuilders International (Canada), Spring for Peace Fundraising Event 2007 & 2008

-CANFAR, Bloor Street Entertains volunteer, 2005 & 2006

-CANFAR, Have a Heart Awareness Campaign volunteer, 2005 & 2006

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