Customer Service Process Improvement

Kumari Khushbu Bhagat Contact #: 91-897*******

Email Id : *******.******@*****.***

Career Objective

To excel my potency in the area of most challenging and competitive environment with committed and dedicated people, this would help me to self improve and to prove myself.

Summary of Skills and Experience

A total of 3 Years 5 Months of experience

• During this course, I have gained a deep understanding of various aspects of creating high-quality customers’ experience.

• Recognized for decisive leadership and proven ability to face challenges head-on and execute sound decisions while directing critical client based operations.

• I am an avid listener with analytical frame of mind with good communication & interpersonal skills; open to accepting new challenges for result oriented goals.

• I am a result driven professional with experience in the areas of Customer handling both external & Internal Services.

• I am proficient in the execution of Order to Administration implementation projects and Customer Service driven projects to accomplish measurable business process improvements.

• Have worked worldwide with proven abilities to adapt and react to changing environments while being sensitive to cultural diversity.

Educational Qualifications

Category Specialization Institution Year Percentage (%)

Bachelor of Arts English Hons IGNOU 2010 59%

12th Vinova Bhawe University P.T.P.S College 2004 65%

10th CBSE Board S.V.M, Patratu. 2002 68%

Work Experience

Experience Summary Inter Globe Aviation Ltd (Indigo) (Customer Service Agent) Oct’2010-Mar’2012

• Was serving as Customer Service Agent and Load.

• Handled multi-tasking activities at ground operations.

• Mentored the staffs in order to ensure proper flight safety as designed by DGCA.

• Designated as Subject Matter expertise in reservation & Customer handling.

• Designated as Learning Expert of grooming, presentation, customer handling, reservation & all related to ground operations & customer service.

• Handled Cash related activities by preparing the cash sheet and balance sheet of expenses incurred at station to Finance on regular basis.

• Responsible for getting the Service Level Agreements to be achieved.

• Ensure smooth transitioning of tasks to the team.

• Making efforts to identify process improvement opportunities & execute them.

Experience Summary IDBI Capital (Associate) Jan 2010 till Oct 2010:

• was interacting with customer.

• Maintaining all the files and reports.

Experience Summary Vodafone (Customer Service Executive)Apr 2008 till Sep 2009:

• Providing face to face customer service in Vodafone Hub.

• Handling all type of issues containing Complain, Request and Enquiry.

• Maintaining customer data base in CRM.

• Maintaining daily report, walk-in and sales.

Extra Studies

• Completed diploma in Aviation, Tourism & Hotel Management from Frankfinn Institute, Bhubaneswar.

Personal Details

Father’s name : Awdhesh Kumar

Date Of Birth : 7th February 1988

Gender : Female

Languages Known : English, Hindi

Nationality : Indian

Marital Status : Unmarried

Current Address : D Type-214, Road No.-12,

New Market,

Patratu-829119

Jharkhand.

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