N. GAINES' RESUME

Nina D. Gaines, M.A.

**** ******** ******

East Point, GA 30344

C – 717-***-**** W – 404-***-****

*******@*****.***

PROFILE

Results-oriented, client-focused Human Resources Professional with proven track record of interpreting, educating and providing guidance on legislation, regulation, policy and procedures. Supports continuous improvement of processes and identifies ways to enhance the efficiency and effectiveness of various practices through counseling, coaching and training.

CORE COMPETENCIES

Training & Development

Mediation/Conflict Resolution

Investigations

Negotiations

Grievance Resolution

Recruiting & Interviewing

Policy Development & Implementation

New Hire Orientation

Teambuilding & Motivation

Coaching & Counseling

CAREER HISTORY

CITY OF EAST POINT, East Point, GA

2006 - PRESENT

Senior Human Resources Generalist/Employee Relations Specialist

Manage and resolve employee relations issues; Provide counseling and mediation when applicable; Conduct investigative interviews regarding discrimination and harassment complaints; Train and consult with management on labor and employment law issues; Assist supervisors and managers in the interpretation and administration of personnel manual; collective bargaining agreements, grievance resolutions and other employee relations issues; Screen and interview applicants; Conduct new hire orientation.

Assisted in the research, development and implementation of the City’s

personnel manual.

98% success rate of all Unemployment Compensation claims being ruled

in favor of the City.

Created and implemented various training modules for managers,

supervisors and staff persons.

AES/PHEAA, Harrisburg, PA

2002 – 2005

Human Resources Business Partner

Responsibilities included training, management counseling, recruiting, conducting investigations,

administering disciplinary actions, negotiations, responding to EEOC complaints, responding to

unemployment compensation claims, FMLA and ADA. Resolved disputes including grievances,

employee relations and labor relations.

Effectively assisted in re-designing, coordinating, and

facilitating “Sexual Harassment and Discrimination Training for

Managers and Supervisors”, “Discipline Administration for Managers and

Supervisors” and “Conflict Management for Managers and Supervisors”

for 350+ member management division.

Served as a Strategist and Leadership Consultant for succession

planning and performance management.

Assisted with the research and implementation of policies and

procedures.

Instrumental role in the development and implementation of the “Sick

Leave Bank” Program.

Effectively managed assigned grievances. Achieved a 100% internal

resolution rate. Avoided costly arbitration while continuing to meet

management needs.

Re-engineered and administered the Unemployment Compensation process

that resulted in 73% of all agency claims being deemed ineligible for

benefits. This equated to $345K in annual potential savings.

Instrumental role in the successful negotiation of the agency’s unit

of the collective bargaining agreement.

Instrumental role in the successful redesign of the disciplinary

approval process that reduced the processing time from 14 days to 2

days.

SERVICE EMPLOYEES INTERNATIONAL UNION

Harrisburg, PA

2001 - 2002

Administrative Organizer

Represented members in 7 nursing homes; Responsible for negotiations, recruitment and maintaining

satisfactory labor-management relations.

Successfully negotiated a contract that averted a strike vote.

Achieved certification of the union at 2 nursing homes.

FIRST COMMONWEALTH FINANCIAL CORP.

Indiana, PA

2000 - 2001

Human Resources Generalist

Provided recruitment, interviewing, hiring recommendations, screening, testing, new employee orientation, training, EEOC compliance audits, maintenance of EEO/AA logs, and preparing & placing

vacancy announcements on the Internet and Intranet.

Researched, coordinated and facilitated curriculum for “Legal Issues

II: Managers’ Training Workshop” that was implemented at 16 affiliate

branches.

Researched and revised 150+ job descriptions.

PROFESSIONAL DEVELOPMENT

B.S., Clinical Sociology

Indiana University of Pennsylvania

1999

M.A., Industrial & Labor Relations

Indiana University of Pennsylvania

2000

Certificate, Labor Relations/Collective Bargaining

Cornell University

2005

TECHNOLOGICAL PROFICIENCIES

PeopleSoft HRMS (Time and Labor) – Absolute Hire – HTE/GUI – Windows XP – Microsoft Office Suite – Microsoft Office Outlook – Internet Explorer – Lotus Notes

AFFILIATIONS

Society for Human Resource Management (SHRM) – American Association of University Women – Big Brothers/Big Sisters – American Red Cross

Recommendations and Additional Career History Available Upon Request

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