Customer Service, Entry Level Human Resources/Recruiter, Buyer

DANIELA SPINELLO

CURRICULUM VITÆ

Date and place of Birth: 5 December 1982, Borgosesia (Vc) ITALY

Address: Via Perrone, 2 - 10122 Torino (Italy)

Mobile Phone: +39-348-*******

E-mail address: *******.********@*****.**

Driving license: Full, clean EU driving license

WORK EXPERIENCES:

01/2011 - present

FIAT GROUP PURCHASING s.r.l. - Turin (Italy)

I am a professional BUYER directly responsible for all Fiat Group Companies in Italy (Fiat Group Automobiles, Fiat Powertrain Technologies, Iveco, Cnh) of all the safety equipment and work clothing purchasing.

I am member of a team which purpose is to define international purchasing strategies by analyzing and choosing the best synergies within all Fiat Group Plants worldwide.

My responsibilities include:

• Define purchasing strategies and verifying their implementation.

• Ensure prices stability.

• Create a coherent supplier base.

I personally follow the issuing of purchase orders and contracts by using different customization of SAP R/3 (MM).

Until 01/2012 I was the buyer responsible for the stationary purchase within all Fiat Group.

10/2010 - 12/2010

STATE STREET TRUSTEES Ltd – Edinburgh (Scotland)

I worked as a "help desk specialist" in the Scottish office of a big American Company. I used to take calls from all over the world (especially Uk, India, Italy, France, Germany). My job was to understand the users' issues and solve them by acting direcly on the available softwares or by dispatching them to the second level team.

I was part of a 15 people team from all over Europe.

I offered assistance and advice, identifying the problems, generating

solutions, interpreting users' needs through an helpful attitude, a clear and effective communication and the ability to respond promptly to incidents and follow procedures for problem source isolation.

This was a job where technical knowledge, problem solving and team working were fundamental for the achievement of objectives.

03/2010 - 09/2010

EMILY MISCIOSCIA – Montrose (Scotland)

I’ve worked as an “au pair” for a family in Scotland for 7 months.

I’ve lived with this family, taking care of two young boys (aged 1 and 3). This job has been different from all my previous and following ones, in fact I decided to make this experience because I wanted to test myself and also because I wanted to face a new challenge. Day after day I've improved my organisation skills and my open-mind being. Living in a foreign Country in other people's house has been exciting and fascinating.

03/2009 - 02/2010

E-CARE – Torino

Vodafone Italy Business Customers Service, Telecommunications.

I was the first contact between Vodafone and its Business Clients. I had to answer questions and solve issues through the use of several internal softwares. My communication and negotiation skills have improved during this period, and so did my diplomacy.

02/2008 - 02/2009

FIAT GROUP PURCHASING s.r.l. – Turin

I was the Buyer responsible for the purchase of Consultancy, Training and HR Support Services for Fiat Group in Italy.

Software used: SAP R/3 (Material Management).

I kept track of statistics about my work and I was part of a team with organized and defined objectives.

07/2007 - 01/2008

LAVORINT RISORSE s.p.a. – Torino

Work Agency: activities of recruiting, screening resumes, interviews, publication of ads, reception and filter of calls, archive management, relationships with corporate clients, administrative management of employees, communications with Institutions.

01/2007 - 05/2007

SELLA HOLDING BANCA s.p.a. – Biella

I was part of the Recruitment Office of the Holding, involved primarily in the following tasks: recruiting, interviews, preparation of ads, screening CVs and contacts with the candidates. Other tasks were: searching on the internal candidates database; updating of files and databases; preparation of statistics about the recruitment; archives management, support with preparation of financial offer for positives candidates, administrative management of trainees (like drafting of the training projects) and temporary workers (agencies).

05/2006 - 08/2006

ADECCO ITALIA s.p.a. – Borgosesia (Vc)

Management and recruitment of human resources (screening CVs, interviews, relationships with client Companies, front and back office activities, administrative tasks).

05/2005 - 03/2006

PRONTOSEAT s.r.l. – Torino

Customer Service for the Italian “Phonebook Company”: I was there to answer customers’ requests through the use of an internal Software. Basic skills were to be proactive and to have a business approach. I also learnt how to modify my voice, intonation and register based on the different types of customers.

03/2004 - 12/2004

STUDIO CAUDA – Torino

Apprentice by a Work Consultancy Office: acquisition of knowledge about the employment relationship and work law, filing, mail, clerical activities, contacts with Institutions, data entry, continuous training (required forms for tax purposes, welfare law, etc.).

Until 2002

Many years of experience as a bartender and waitress, including working in a restaurant in London. I started to work early because I've always liked the independence and my cheerful personality helped me with these first jobs.

EDUCATION:

2006

“Human Resources Management and Employment Consultancy” Bachelor Degree reached at Turin University.

Thesis title: "Databases and civil responsibility" (privacy theme).

Topics: HR management, law, economics, business organization.

2001

High school degree in “Foreign Languages”.

Main subjects: Italian, English, French, German, Latin grammar and literature. History, law, science, maths, geography.

LANGUAGES:

ITALIAN:

mother tongue.

ENGLISH:

well written and spoken (P.E.T. and First Certificate).

FRENCH:

well written and spoken.

SPANISH/GERMAN

basic knowledge with few years of self-training.

INTERPERSONAL SKILLS:

Excellent aptitude to interpersonal relationships.

Ability to adapt to varied situations and personalities, flexibility, dynamism and determination.

Punctuality and accuracy are very important to me.

Capacity to relate with customers, colleagues, bosses and people in general.

PROFESSIONAL SKILLS :

I am strongly results-oriented, I've got a good attitude to "problem solving" and I'm stimulated by the idea of facing new challenges. I react positively and promptly to the unexpected.

I have good analysis and organisation skills, I’m reliable and enterprising.

COMPUTER SKILLS:

Over 11 years of use I gained an overall confidence with computers. Windows 7 and XP, Microsoft Office, navigation and search over the Internet, e-mail (Outlook Express, Microsoft Exchange and webmail), SAP R/3 and other customized softwares.

GENERAL OBJECTIVES:

Ideally, I would like a job in the recruitment area of a multinational and multicultural company, allowing me to express my strong attitude for human relationships and to exploit the HR related knowledge acquired during years of study and of previous work experiences. I aspire to do a work that is daily source of growth and, at the same time, gives me the opportunity to use my professional skills and to take my responsibilities.

I welcome the chance to travel for work.

I am open to dialogue and to be in direct contact with other people. I'm keen to contribute in creating a friendly and collaborative work environment.

Daniela Spinello

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