Customer Service Sales

Toni E. Glasser

818-***-**** or cell 818-***-****

***********@*****.***

Motivated professional with proven Administration, Human Resources, Recruitment, Marketing and Corporate Event Planning experience. Goal oriented, quick study, team player with the ability to focus on both corporate and departmental goals. Exceptional interpersonal and communication skills.

EMPLOYMENT HISTORY

07/2009 – Present SPECIAL EVENTS PLANNER/HR CONSULTANT

Freelance

09/2007 – 07/2009 EXECUTIVE ASSISTANT, ADMINISTRATION

Philpott Bills Stoll & Meeks, LLP, Encino, California

Administered company payroll

Managed employee benefits, 401K and disability programs

Recruited, trained and developed employees

Facilities Management, space planning, design, purchasing and inventory control

Planned company events (i.e. Holiday party, summer event, various theme events)

Company liaison between partners and employees including counseling and guidance

Managed the clerical team

Responsible for employee safety, welfare, wellness and health

03/2004 – 07/2007 EXECUTIVE ASSISTANT – ADMINISTRATIVE SERVICES

Conejo Valley Insurance Services, Conejo Valley, California

Human Resources and Personal Assistant to CEO

Managed personnel and administration

Shared responsibility on strategic planning, practice management and marketing

Administered company payroll and managed benefits and 401K program

Recruited, trained and developed employees

Operations including strategic and tactical planning risk management

Motivated and managed internal staff including the sales and customer service team

Produced and distributed company marketing materials and developed marketing strategy

10/2002 – 03/2004 DIRECTOR, MEMBER RELATIONS

Braemar Country Club, Tarzana, California

Created and executed all member related events for a membership of over 6,000 people

Executed internal employee meetings and seminars, including speaker presentations

Implemented employee safety education programs and training classes

Motivated a staff of over 100 Executives and employees

Responsible for the improvement of club facilities and operations

Developed and executed marketing strategies for club related promotions

Supervised all activities/events pertaining to the Member Relations Department

Served as the Customer Service Manager for all club related matters

Toni Glasser Resume Page 2.

01/1999 – 05/2002 MANAGER, NATIONAL EVENTS & SALES PROMOTIONS

Ticketmaster – Citysearch.com, Pasadena, California

Responsible for production and execution of national Ticketmaster/CitySearch conferences

Initiated and maintained hotel property and CitySearch relationships

Developed terms of barter negotiation deals which led to savings of over million dollars

Personally responsible for operational procedures and policies related to hotel properties

Hired and managed vendors involved in conference production

Successfully produced special events under defined budgetary requirements

Created sales promotion programs and incentive programs

Delivered 136% of annual revenue goal, generating over $2.1 million per quarter

Designed and edited monthly Sales Newsletter

RECRUITING MANAGER – SALES DIVISION

Ticketmaster – Citysearch.com, Pasadena, California

Recruited and hired over 250 Account Managers in 1999

Administered interview training seminars

Trained and coached management in effective hiring/interview techniques

Introduced and presented a new annual company sales recruitment plan

Negotiated all national recruiting agency contracts

Developed and implemented internal resume tracking system

Worked closely with Human Resources Department to maintain policies and procedures

Participated in the coordination of the National Sales Recognition Program

EDUCATION AND PARTICIPATIONS

California State University Northridge, California MA- Educational Therapy

California State University Northridge, California BA – Journalism/Public Relations - Minor in Sociology

Certified in Predictive Index Personality Testing

Certified in Effective Interviewing – Completed Management Consultants Team Consultants, Inc. Training Program

Event Coordinator for the T.J. Martell/Neil Bogart Foundation (Volunteer)

Event Planner - California Special Olympics (Volunteer)

Experience with various Union Employees and Staff

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