Customer Service Marketing
Resume:
India K. Bowie US Citizen *************@*****.***
Shaker Heights, OH 44120 216-***-****
Objective
Current Marketing and Communication College Student seeking a position demonstrated organization, marketing, customer service, communication, and project management skills proven by 7 years of successful, profitable employee.
Profile
Flexible, easygoing, and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
Filing
Report Preparation
Written Correspondence
General Office Skills Computer Savvy
Customer Service
Scheduling
Marketing Public Relations
Communication
Front-Office Operations
Professional Presentations
Professional Experience
CUSTOMER CARE SPECIALIST: BONNIE SPEED DELIVERY LOGISTICS
Full-Time Job, May 2012-July 2012
o High Volume Customer Calls (for any orders)
o Customer Support/Relations Management
o Administrate and Monitor Customer Goals and Services
o Provide Support and Satisfaction for Customers
HOSTESS: HOUSE OF BLUES (CLEVELAND)
Part-Time Job, September 2011-Present
o Customer Service
o Check and Take phone and walk-in reservations (with POS System)
o Helping out with special events and concerts
o Promoting the latest specials for the restaurant, concerts, and specials events
HOSTESS: PURA VIDA RESTAURANT
Part-Time Job, May 2011-August 2011
o Check and Take phone and walk-in reservations (with POS System)
o Helping servers and bussers (in fine dining restaurants)
o Customer Service
o Maintain and Entertain the guests
FILE & MAIL CLERK: KEIS & GEORGE LLP
Part-Time Job, October 2007-May 2011
o Filing, Court-Run Errands, Copying, and Typing
o Placing Materials into Storage and Entering documents into Client’s File
o Sort and Distribute Incoming and Out coming Mail and Package
o Helping the Paralegals and Attorneys with Preparing and Settling Cases
Volunteer History
HOUSE OF BLUES: CLEVELAND – Cleveland, OH
Floor Staff (Thanksgiving Special), November 24, 2011
o Preparing Meals
o Serving and Entertain the guests
o Setting and Cleaning the Event
TELEPHONE POLL WORKER (2007 ELECTION) – Cleveland, OH
Student Poll Worker, September-March 2007
o Making Sure residents was register to vote
o Telling the residents more information about each candidate(s)
o Help set-up for each events
UNITY OF GREATER CLEVELAND
Floor Staff, October 20, 2006
o Preparing meals for the families
o Watching over the children while the mothers took time off for themselves
o Clean up the center for the families
CLEVELAND CLINIC HOSPITAL
Student Floor Holiday Helper, November 27, 2004
o Help making gift baskets and balloons for children and their family
o Preparing meals for the families
o Help set and clean up for the holiday event at the hospital
Education
CLEVELAND STATE UNIVERSITY – Cleveland, OH
Bachelor Degree of Marketing & Communications, 2007-Present GPA: 3.3/4.0
(Four-year advanced degree requiring 14-20 credit hrs. per semester)
O Academic Dean List
CUYAHOGA COMMUNITY COLLEGE – Cleveland, OH
Associate Degree of Marketing & Communications, 2010-2012 GPA 3.4/4.0
(Two-year advanced degree requiring 12-16 credits hrs. per semester)
O Academic Dean List
SHAKER HEIGHTS HIGH SCHOOL– Shaker Heights, OH
Academic Degree, 2003-2007 GPA: 3.2/4.0
o Honor & Merit Roll
o Minority Achievement Center (MAC) Scholars
References
TO BE FURTHER DISCUSSED
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