Customer Service High School

**** ********* ****

Rex, GA ***** Phone 770-***-****

E-mail *******@*****.***

Alecia Jester

Profile summary Experienced professional with a successful career in banking, teaching, management and customer service. An effective manger with the skills necessary to direct, train, and motivate staff to its fullest potential.

Excels at interfacing with other at all levels to ensuring organizational goals are attained. Very proactive approach has resulted in capturing numerous accounts and expanding client base. Posse’s excellent interpersonal, analytical and organizational skills, able to meet all expectations in a high demanding environment where leadership skills are the keys to success.

Education 1992 - 1996 Jackson High School Jackson, Georgia

High School Diploma

2000-2003 Atlanta Technical College Atlanta, Georgia

Legal Assisting Certificate

Work experience 2011-2012 Butts County Board Education Jackson, Georgia

Substitute Teacher

• On call Teacher to fill as needed when ever the current teacher is out. Follows all lesson plans left to keep student on track with daily assignments answering questions and assisting where needed.

2000-2010 PNC Bank College Park, Georgia

Work Flow Coordinator

• Analyze staff availability and volume levels to accommodate for planned and unplanned absences regarding workflow.

• Resolves issues and provides adequate communication to management and applicable service partners.

• Monitors the staff to insure that all policies and procedures are followed. Also, overseeing quality and quantity procedures of payment processing and data entry.

• Assists the staff with question and problem resolutions.

• Provides Verbal and written input for employees reviews

• Responsible for providing input to keep training and new hire materials updated, also with system updates.

• Facilitates team meetings, various initiations and projects to identify department deficiencies and improvements.

• Responsible EOD activities, ensuring that all files and client web pages have been submitted including daily balancing.

1999-2000 Wachovia Bank Atlanta, Georgia

Lockbox Clerk

• Collected mail and customer payments for processing

• Responsible for negotiating payments and applying them in a timely manner to the correct client ensuring quality.

• Responsible for mailing out any remittance due to client with in the day

• Performed any data entry that is need according to specific customer process procedures.

1997-1999 PNC Bank College Park, Georgia

Lockbox Clerk

• Responsible for opening retail payments and processing them in a efficient and timely manner

• Meet daily production goals

• Recorded customer information into a data terminal.

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