Manager Customer Service

Jerry D. Bridges

Ph: 646-***-**** Email: *****.*.*******@*****.***

OBJECTIVE

To be a member of a team and utilize my business experience to the fullest.

Also, to secure a position with a profitable organization whose

environment will challenge me further, where I can grow and contribute to

the company's growth and success.

PROFESSIONAL EXPERIENCE

LIGHTHOUSE ACADEMIES, INC.

Bronx Lighthouse Charter School - Business Manager Bronx, NY 07/11-

06/12

. Operations Staff Management: Manage Administrative Assistants, School

Aides, and Maintenance staff to ensure successful performance of their

roles and responsibilities.

. Money Management: Responsible for paying invoices, manage lunch

receivables, maintain and deposit cash & checks from school

activities, process staff reimbursements, and initiate, track and

manage purchases use purchase orders

. Human Resources: Process and enroll new staff hires, maintain

personnel files, assist staff with benefits administration, supervise

staff substitutes, maintain and manage Workforce Now database by

updating and adding accurate information

. Payroll: Maintain/compile staff sign-in sheets, calculate staff hours

and input into payroll system, generate and double check payroll

trend, oversee dissemination of staff paychecks

EXPLORE SCHOOLS, INC.

Explore Empower Charter School - Founding Director of Operations

Brooklyn, NY 07/09-03/11

. Spearheaded all functions of school start up related to school

operations

. Managed Operations department, overseeing school operations staff,

finance manager ensuring seamless day-to-day operations

. Facilitated school synergy by establishing relationships with

principal and other departments of public school where we were co-

located, technology consultants, NYCDOE SchoolFood, substitute

teaching services and staffing professionals, security, nursing, and

fixed asset acquisitions services

. Collaborated with IT Administrator to quickly respond/resolve

technology issues

. Collaborated regularly with the Principal and other school-based

leadership to ensure a safe learning environment to improve and refine

school policies and procedures

. Other responsibilities include: main office management, scheduling,

compliance/reporting, student health, purchasing/inventory, event

management, student assessment, student information/record keeping,

student services, student recruitment/enrollment, parent involvement,

facilities management, retreats/pre-service/planning, school finance

management

Explore Charter School - Business Manager 09/08-07/09

. Managed all aspects of school's purchasing, inventory, equipment and

supplies

. Directed administrative staff to ensure successful performance

. Ensured that NYSTL, NYSSL, NYSLIB funds were expended in line with

city-imposed deadlines, while meeting the needs of teachers

ROSS GLOBAL ACADEMY CHARTER SCHOOL - Operations Manager New York,

NY 07/07-09/08

. Provided operations and administrative support to the Principal,

Director of Operations, and educators

. Managed administrative assistants to ensure successful performance.

Also led teambuilding and professional development activities where

needed

. Tracked student lunches, health records, student transportation, etc.

. Generated attendance documents, tracked/logged attendance trends,

performed home follow-up on absentees

. Provided supervisory support of students during arrival, lunch,

recess, and dismissal to insure student safety; other duties include:

drafting documents, answering phones, and customer service

ROSS GLOBAL ACADEMY CHARTER SCHOOL - Family Coordinator 06/07-

07/07

. Facilitated recruitment and enrollment process.

. Scheduled, managed, and conducted school tours.

. Developed and managed systems to compile data for tracking and

reporting purposes. Including managing and tracking waitlist.

. Spearheaded the lottery process and student selection.

. Fostered parent involvement by supporting ideas presented during PTA

meetings.

. Taught and assisted in teaching middle school, grades 6th and 7th once

a week as well as Saturday school in the subjects of Wellness and Team

Building.

BERKELEY COLLEGE - HS and Community Outreach Associate (Admissions) West

Paterson, NJ 9/06-06/07

. Visited over 100 NYC HS to facilitate presentations and interactive

demonstrations designed to prepare students for college entry &

streamline career goals. Presentations included: The Interview, Real

Economics, and This is Business. Lead conversations and answered

questions

. Recruited high school juniors and seniors within the New York State

jurisdiction

. Provided information regarding: financial aid, scholarships,

locations, majors, credits, etc.

. Created a "safe space" which allowed students to open up and talk

about their goals

SPIRIT CRUISES, LLC - Administrative Sales Manager Washington, D.C. 3/95-

6/00

. Managed a team of ten within the Sales Department/ticket office and

obtained office efficiency to maximize selling time for the team

. Served as a liaison to the Individual Call Center and website

maintenance team

. Generated reports essential in monitoring the Corporation's sales

progress

. Insured the integrity and accuracy of company-set departmental goals,

as well as initiate programs to reach those goals

. Monitored the integrity of the databases and compiled projections

. Developed and executed employee incentive programs and recommended the

promotion of staff

. Recruited new staff and headed the integration/training/coaching

process

EDUCATION & CERTIFICATIONS

Katharine Gibbs, Associate Degree, Business Management, Class of 2003

New York State Education Department - Public School Teacher Certificate,

September 2008

. Certification Area: Teaching Assistant

Harvard Graduate School of Education, Certificate, November 2010

. Charter Schools: Practices for High Performance

SKILLS

Mac; Windows 3.0/95/XP; Microsoft Excel; Microsoft Word; Advanced Microsoft

PowerPoint; ATS; Keystone; Rediker, Powerschool, Quickbooks, ADP

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