Quality Assurance Customer Service
Resume:
Isabel C. Munoz
QUALIFICATIONS
Adapt easily to new concepts and responsibilities. Able to work as a team player and self-motivated as an individual. Over eight years of administrative experience in a warehouse involving quality assurance and shipping and receiving. Exceptional organizational and communication skills.
KEY STRENGHTHS AND SKILLS
Bi-lingual (Spanish) Quality Assurance
WORK HISTORY
Cingular/3PL Worldwide 05/2012 – 05/2012 $13.00
Quality Assurance/Shipping Department
Responsible for providing quality assurance in the shipping and receiving department: Verified procedures that are implemented by company standards, prepared paperwork for shipping purposes, prepared items for shipping. Monitored and assured that company products met required statistics and assuring the importance of flawless and undamaged goods. Some skills include: Scanning, weighting, postage, packing, picking.
Adecco/Houghton Mifflin Harcourt 04/2012 - 5/2012 $13.00
Quality Assurance/Data Entry
Responsible for maintain and testing a variety of programs to repair/ maintain quality assurance. Verified and implemented program procedures for positive outcomes and reliability of programs.
Baron HR/Millard 07/2010 - 01/2011 $10.50
Quality Assurance/Shipping Department
Responsible for providing quality assurance in the shipping and receiving department: Verified procedures that are implemented by company standards, prepared paperwork for shipping purposes, prepared items for shipping. Monitored and assured that company products met required statistics and assuring the importance of flawless and undamaged goods. Some skills include: RF Scanner, shrink wrap, inbound receiving, wrist rocket, training, supervised, picking and packing.
Credit Repair Center 08/2006 – 6/2010 $12.00
Data Entry
Entered data into a unique information database assuring that the information is inputted in the correct fields. Maintained records and watched the flow of data to insure the information was downloaded into application in its correct placement. Other duties included: File set up, answering multi line phones, charting detailed notes, customer service, QuickBooks knowledge, payroll, data entry and filing.
V.O.I.C.E.
Program Director 05/1999 – 07/2006 $16.00
Responsible for providing a safe environment for both clients and staff. Prepared program plans for clients. Ensured proper procedures were followed. Training and continued education for staff. Other duties included: participate in meeting, scheduled activities, followed title 17 and 22 regarding client rights.
EDUCATION
Nogales High School – West Covina, Ca. Diploma – 1995
Rio Hondo College – Whittier, Ca. 2 year’s general education
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