Information Technology

Executive Summary

• Technical IT manager with *0 years experience in optimizing technology to further business profit

• Led 50+ field users’ input to corporate in all stages of software development life cycle (SDLC) including requirements

gathering, design, testing, implementation, and training

• Served internal clients implementing and maintaining networks, servers, LANs, TCP/IP, and Cisco systems

• Direct supervision of 10 team members in a retail environment

• Supported developers, users, and remote administration for various platforms

• Excellent communicator, detailed-oriented and customer-focused to serve both internal and external clients

Professional Experience

FEDEX OFFICE, formerly FedEx Kinko’s 2009 – 2010

Center Technology Specialist

Managed the technical systems including the telephony, networks, servers, LANs, and hubs for 10 locations in KS and MO.

Responsible for telephony in centers. Responsible for working with Cisco systems, software testing, TCP/IP, and responsible for

keeping systems working to enable the centers to concentrate on business and generate revenue. Provide technical support for

users in the 10 locations including district manager, managers, team members, and customers.

• Managed the installation of hardware and various proprietary software packages.

• Worked with the corporate office on various stages of software development from planning, testing, to implementing in

the field.

FEDEX OFFICE, formerly FedEx Kinko’s 2007 – 2009

Assistant Manager

Assisted in leading a $1.1 million business unit which involves managing customers, team members, operational issues in

the consultation zone of the center, monitoring and facilitating all production and retail processes including

the tracking, pick-up and delivery and quality check processes. Managed center in the absence of the center manager.

• Received complimentary letters for outstanding customer service

• Presented topics at monthly center meetings including technology

• Trained team members on the systems in the stores including POS, production workflow management software, digital

production workstation software, FedEx shipping procedures and production equipment

FEDEX OFFICE, formerly FedEx Kinko’s 2006 – 2007

New Center Deployment Team Technologist

Facilitated the technology installation for new store openings during the expansion of 500 stores over 2 years including testing

and troubleshooting for all copiers, printers, computers, faxes, LANs, Cisco networks, and telephony. Traveled every week to

various locations across the US.

• Received outstanding internal customer service scores for store installations

• Wrote and revised implementation guide for initial project implementation

FEDEX OFFICE, formerly FedEx Kinko’s 2005 – 2006

Senior Technology Specialist

Managed technical systems including telephony, networks, servers, LANs, Cisco systems, software testing, TCP/IP, and hubs

for 8 locations. Trained team members on technology topics in stores.

POMEROY IT SOLUTIONS (Contract) 2002 – 2005

Implementation Specialist

• Implemented short-term projects including desktop support and roll-outs of Win 2K and XP to customers.

• Lead and trained a team for the deployment of POS system for FedEx Office

• Updated and maintained documentation to develop and refine installation process for POS deployment project

CAREER HISTORY

Cambridge Integrated Services, Server Administrator / Desktop Support 2000-2002

Kinko’s, Express Pay Installation Project Manager (Contract) 1999-2000

Electronic Data Systems (EDS), Server Administrator 1998-1999

Sumisho Computer Systems, Network Server Specialist 1996-1998

Nissan Motor Credit Corp, LAN Administrator (Contract) 1996 - 1996

Western Gas Resources, LAN Administrator (Contract) 1996 - 1996

FISERV Financial Systems, Computer Operator / JCL Specialist/LAN Administrator 1985 - 1996

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