Customer Service Manager

Tamara Poenitzsch Reynolds

P. O. Box **** Angleton, TX. 77516 979-***-****

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Career Focus

To obtain a challenging position in your company that would utilize my expertise, enhance my skills and open doors for advancement, thereby making me a continuous asset to your company.

Summary

A notably motivated independent worker with the ability to develop and establish an effective, efficient and highly productive workforce.

Have proven to have the ability to reach and exceed any task or goal that is given to me.

Extremely self-motivated person and recognized for high ethical standard in all work performed.

Employment

Texas Dow Employees Credit Union Feb 00-Oct 11

Financial Service Representative Supervisor

Managed and monitored employees on work completion and accuracy. Resolved member issues. Trained and coached staff on products and new promotions. Complied with federal, state and company policies, procedures, and regulations. Held meetings according to importance of matter at hand. Provided operational support for high-volume financial institution.

Tractor Supply Company Feb 99- Jan 00

Assistant Manager

Completed and mailed bills, contracts, policies, invoices, and checks. Recorded and submitted weekly payroll. Reconciled and reported discrepancies found in records and invoices. Communicated with customers, employees and other individuals to answer questions and explain information. Prepared weekly schedule.

Pier One Imports May 94 -Jan 99

Assistant Manager

Conducted weekly payroll. Communicated with customers and employees and other individuals to

answer questions and explain information. Created and submitted weekly schedule. Matched purchase orders with invoices and recorded the necessary information. Held meetings according to importance of matter at hand.

Education

1997 University of Houston- Clear Lake Webster , Texas

Bachelors of Business Administration in Management

Relevant coursework: Fundamentals of communications, Strategic Sales, Retail Marketing, Managerial Accounting, Finance, Marketing, Management and Strategic Management

1991 Alvin Community College Alvin , Texas

Associate Degree in Business Administration; Deans list; Economics, Computers

1988 Angleton High School Angleton, Texas

High School Diploma; Concentrated in Accounting

Accomplishments

Achieved status as one of the top branch performers in the region for customer service

Assisted in planning and executing promotional events

Achieved organization objective by implementing easy access and quick procedures

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