Customer Service Manager

Julie Sattler

*** **** *** *.

Naples, FL *****

Phone: 239-***-****

E-Mail: *********@*****.***

Summary

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Highlights

QuickBooks

Microsoft Word

Microsoft Excel

Fax/Scanner/Copier

Two-way radio

Multi line phone

Accomplishments

QuickBooks 2012 certification

Flight Attendant Certificate of Completion, 1998

CLIA, (Cruise Line International Association) 2007

IATA Member 2007

Experience

December 2009 to Current

Stage 62 Naples, FL

Server/Trainer

Trained staff on operating procedures and company services.

Identified individual development needs with appropriate training.

Effectively communicated with team members to maintain clearly defined expectations.

December 2006 to December 2009

Dolphin Transportation Naples, FL

Manager/Dispatcher

Successfully managed the activities of 50 Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

team members in multiple locations.

March 2006 to December 2009

Waldorf Astoria Naples, FL

Concierge

July 1999 to March 2006

Jet ! Center Naples, FL

Customer Service Supervisor

Education

1982 Akrahallskolan Nybro,

Sociology

University of South Carolina Beaufort, SC

Sociology

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