Customer Service Medical Billing

Theresa R. Moore

**** ***** ******** ***

Memphis, TN 38118

Phone: 901-***-****

Email: **************@*******.***

Objective:

To acquire a challenging position that will allow me to focus on my recent education in Medical Billing and Coding and will enable me to apply my knowledge, aptitude, and interpersonal skills, developed through former employers.

Education:

Remington College- Memphis Campus Diploma, December 2011 Medical Billing and Coding Program Honors Graduate (GPA 3.67)

Academic Honor Roll - President’s List - Attendance Honor Roll

Relevant Coursework

Insurance Verification, Medical Terminology, A & P (1 and 2) ICD9/ CPT/ HCPCS

Coding, EOB’s, Authorizations, Patient Registration, Scheduling, Claims Processing, Medicare/Medicaid Coordination of Benefits, Patients Demographics, Medical Records, Posting Payments/Charges, Denied Claims,

HIPAA Certificate of CompletionOSHA Certificate of Completion

Skills:

Typing 35 wpm, Microsoft applications (Word, Office, Excel, Lotus), Warehouse Management System, AS400, Medisoft, Spring Charts Computerized Medical Billing System; CPT, HCPCS, and ICD-9 Coding, Medical Terminology, Internet usage, and operative of a multi-line phone system

Candidate Summary:

Career Oriented, Team Player with excellent Customer Service skills and Organization skills. Able to perform duties with little or no supervision. Strong Interpersonal skills.

Work History:

2011-Present PFS Web/Apple One Employment Agency

Customer Service Representative

Answer calls for Home Depot; Order replacement parts and set claims for missing packages; Tracked packages; and cancelled ordering processing

Meet and exceed quality standards

Complete all tasks that are assigned

Assist new hires with navigating through the system

Started in a temporary capacity and hired permanently in August 2011

Theresa R. Moore Page 2

2006-2010 Autozone Inc. Memphis, TN

Alarm Coordinator

Monitoring alarms and cameras; Cleared alarms as store closed daily; Maintained

current log (LP, DM and PSM); Responsible for dispatch, police and store manager, during alarms; Answered multiline phone system

Trained new hires on the 3rd shift

Responsible for maintaining travel plans for CEOs

Responsible for running reports

2004-2006 Brother International Bartlett, TN

Customer Service Representative

Responsible for troubleshooting office machines (fax machines and printers);

Placed orders; Processed work orders; Exchanged inoperative machines; Answered and operated a multi-line phone system

Maintain sales goal on a weekly basis

Maintain quality evaluation on weekly basis

2003-2004 Fred’s Inc. Memphis, TN

Security

Monitored security cameras; Cleared alarms during closing; Responsible for dispatching police and store during alarms; Dispatched trucks for pick and deliveries

Ran reports on a daily basis

Exceeded security skills while in training

Maintained vacation schedule

1999-2003 K M Logistics Memphis, TN

Office Manager / Forklift Driver

Responsible for loading and unloading trucks; Operated forklift; Verified orders for accuracy; Data entry of inventory (entering Core tags in the AS400 system); Prepared bills of lading for drivers; Answered and operated and multi-line phone system

Trained employees

Cross trained for forklift

Provided outstanding customer

REFERENCES AVAILABLE UPON REQUEST

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