Customer Computer

Hudoob Younies

Address (Tabrboor-Amman-Jordan)

Telephone (06-5062574)

Telephone (079/733****-***/6398152)

E-mail: *********@*******.***

Date of Birth: Aug-30th-1988 Nationality: Jordanian

Personal Profile:

A caring and helpful person who enjoys meeting different types of people, have the ability to manage a varied workload and enjoy the challenge of new tasks, possess an outgoing personality and can work without supervision, self-motivated and computer literate, with these skills intend to work to the best of abilities.

Education and Qualifications:

2006-2010 Applied Science University, Art, 77.4 (V.Good)

Subject: Translation

Modules Studied, Dissertation

Work Experience:

Aug-2010 to present Aspire Services, Customer Support Associate

Main responsibilities:

• Handle document assessment for process management and data processing.

• Follow up with the customers or clients of some organization to ensure that their problems are satisfactorily resolved.

• Prepare reports that provide the information in detail regarding unresolved matters, personal customer information, action taken and relevant notes or comments, if any.

• Open and close of accounts, placing orders, collection of required information concerning issues or complaints that needs further attention.

• Maintain records of the entire interactions and transactions made with the client.

• Determine every possible reason behind each complaint of the client and make a decision with genuineness.

Skills gained:

• Having a genuine interest in working with and helping customers

• Having good communication skills

• Able to work as part of a team

• Able to handle complaints and difficult situations

• Well presented, polite, tactful and friendly

• Patient and calm

• Understands computer systems

Skills:

Languages: Arabic (native), English (fluent)

Computer: Familiarity with Microsoft Word, Excel and internet skills.

References

Available on request

Contact this candidate